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Powerful ITSM software for the Healthcare Sector

30 years of experience in supporting a wide range of healthcare organisations, including the NHS. From acute trusts, mental health and social care to integrated care, informatics services and commissioning support units.

NHS LP

Sunrise stands as a trusted partner for the NHS and other healthcare organisations, proudly securing its position as one of the top 2 leaders of service desk in the industry. Our adaptable and configurable ITSM platform has played a pivotal role in guiding various healthcare organisations through their transformative journeys, facilitating the development of integrated, collaborative, and customer-centric services. 

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Our healthcare ITSM solution can seamlessly support you on your ongoing journey towards the delivery of integrated care, ensuring excellence in healthcare service delivery.

What our NHS customers have to say...

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East Lancashire Hospitals
NHS Trust

"Sunrise was central to our transition to a new Electronic Patient Record system with easy management of queues, visibility of tickets and 2 way integration with MS Teams to manage the flow of tickets." 
 
- Service Desk System Administrator

University Hospitals Of Derby and Burton NHS Trust

“Using Sunrise has enabled easy communication between IT teams, as well as other departments. Automation and agile working is paramount to a successful service desk and Sunrise plays a key part in achieving this.”

- Service Desk Manager

Why choose Sunrise as your ITSM partner?

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UK-Based

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As a UK-based team, we're in sync with the industry, ensuring a deep understanding of your needs. Our hosting infrastructure is compliant with UK data protection, giving you that extra layer of security. 

Experience

30 Years of Experience

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With 30 years in the game, we know our stuff when it comes to IT service management. We're not just experts – we're your go-to partner for seamless ITSM (and HR!) solutions that stand the test of time.

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Certified Service Desk Excellence

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We're one of the ITSM partners for organisations with the SDI Service Desk Certification. We're also proud to be one of only two vendors recognised for meeting the SDI reporting compliant best practice standard.

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More Than Just Software

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We're more than just software; we're dedicated to building lasting partnerships. Our collaborations have become a symbol of trust and satisfaction, with some clients standing by us for over 20 years.

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Tailored for the NHS

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We've honed and fine-tuned processes to seamlessly align with the intricacies of NHS operations, ensuring a tailored fit. Our capabilities extend to effortlessly rolling out the software to various other departments.

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Part of the Volaris Group

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As a proud member of the Volaris Group, we're in it for the long haul.  Volaris are a buy and hold for life company meaning that we're able to focus directly on our customers and build long term partnerships.

Features and Functionality

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• Scale and Configure your Way
The platform boasts complete scalability and configurability, putting you in the driver's seat. With our software, it's your rules that define the journey, ensuring a tailor-made experience that adapts seamlessly to your unique needs.
• Agile Crisis Management

Face challenges head-on! Empower your team with specialised crisis management features. Tackle uncertainties confidently, ensuring resilience and preparedness in the face of any situation.

• Effortless Service Excellence

Streamline delivery by automating tasks, simplifying workflows, and centralising incident, request, and change management. Transform complexity into simplicity, empowering your team to deliver top-notch service effortlessly.

• Self-Service Portal

Users can effortlessly submit tickets, track progress, and enhance communication through our user-friendly self-service portal. The IT team can use our robust ticketing system, ensuring quick logging, assignment, and resolution of incidents, minimising disruptions to healthcare services.

• Easy Integrations

Seamlessly integrate with your core business applications including Microsoft Teams, Office365, Azure, Power BI and Chat tools for improved connectivity. Break down silos, boost efficiency, and keep your tools in sync effortlessly.

• Enhanced Security

Your data, our priority! Our SaaS resides on IBM Cloud with UK data centers. Experience the perfect blend of seamless functionality and top-tier security. Trust your information to a platform that values privacy and reliability.

• Comprehensive Support

Elevate your game! Enjoy full-scale support across IT, HR, facilities, risks, projects, and audit management. Streamline operations, boost efficiency, and conquer every facet of your business with ease.

• FOI & Business Intelligence Insights

Take the plunge into actionable insights! Uncover the power of FOI and business intelligence reports to make informed decisions effortlessly. Gain clarity, drive strategy, and stay ahead of the curve with our intuitive analytics.

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Ready to find out more on how Sunrise Software can elevate your IT operations? Submit the form below.