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Enterprise Service Management (ESM)

Your solution to streamlining collaboration, resolving issues faster, and centralising service delivery across your business.
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Unlocking Efficiency with Sunrise Enterprise Service Management


Say farewell to the tangled web of traditional service models and embrace the simplicity of one unified platform. Sunrise is your ticket to breaking down departmental barriers and fostering collaboration like never before. With enhanced visibility and streamlined workflows, issues are resolved at lightning speed, keeping your business running smoothly. No more scattered IT services and assets across disparate systems—Sunrise offers a centralised hub for managing everything, from services to assets and processes.

The Service Desk approach to Enterprise Service Management

The service desk approach to Enterprise Service Management ensures that teams have:

  • A single platform for complete control
  • Full visibility of data across multiple departments 
  • Improved employee relations
  • Increased responsiveness to the needs of the business
  • Quickly upskilled staff
  • A consistent level of service to the organisation
  • Reporting & analytics, provided with powerful options to showcase the right information

What’s Included?

Service Desk

ESM service desk provides a centralised location to track all queries and cases efficiently and effectively

Employee Management 

Provide quality employee support with easy access to your employee’s / customers latest and most accurate information when you need it

Service Provider & Contract Management 

Keep track of the providers of external products and services that underpin your processes

Reporting & Analytics

A wide range of easy-to-access reporting options that will provide the information you need, when you need it

Don't just take out word for it...

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"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."

Judy Barker
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"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."

Womble Bond Dickinson
IT Services Manager
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"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."

Bidfood - Matt Wilsher
Head of IT Services

"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."

NHS Merseyside
Head of IT Service Operations
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"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."

Plymouth University
Service Improvement Manager

"Flexibility, scalability, customisation and speed of&nbsp;implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."

WM Housing
Senior Administrator

"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."

Nicki Burton

"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "

Steve Haslam

"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."

Sue Keating
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