Enterprise Service Management

Unlocking Efficiency with Sunrise Enterprise Service Management

Say farewell to the tangled web of traditional service models and embrace the simplicity of one unified platform. Sunrise is your ticket to breaking down departmental barriers and fostering collaboration like never before. With enhanced visibility and streamlined workflows, issues are resolved at lightning speed, keeping your business running smoothly. No more scattered IT services and assets across disparate systems—Sunrise offers a centralised hub for managing everything, from services to assets and processes.

Service Desk

ESM service desk provides a centralised location to track all queries and cases efficiently and effectively

Employee Management

Provide quality employee support with easy access to your employee’s / customers latest and most accurate information when you need it

Service Provider & Contract Management

Keep track of the providers of external products and services that underpin your processes

Reporting & Analytics

A wide range of easy-to-access reporting options that will provide the information you need, when you need it

"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "

Steve Haslam

"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."

Sue Keating

"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."

Judy Barker

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."

Womble Bond Dickinson

IT Services Manager

"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."

Bidfood - Matt Wilsher

Head of IT Services

"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."

NHS Merseyside

Head of IT Service Operations

"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."

Plymouth University

Service Improvement Manager

"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."

WM Housing

Senior Administrator

"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."

Nicki Burton

"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "