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When it comes to ITSM frameworks, most people think immediately of ITIL. However, ITIL isn’t the only noteworthy framework. There are severa...
Read MoreReading Time:
2min
6/01/2022
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December brings to a close another busy year for Sunrise. In continuing uncertain times, affecting o...
Reading Time:
1min
23/12/2021
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Probably since the Ancient Greeks, “can I get a report on this?” has been a commonly heard request f...
Reading Time:
2min
14/12/2021
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For a Service Provider, managing potentially thousands of customers, each with possibly several cont...
Reading Time:
2min
14/12/2021
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For an IT Service Provider, as if winning a customer in the first place isn’t hard enough in what is...
Reading Time:
2min
6/12/2021
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Spotlight on ITSM for IT Service Providers; how integration and automation assist customer engagemen...
Reading Time:
A super quick read.
26/11/2021
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IT Service Management (ITSM) or the artist formerly known as ‘helpdesk’ has been around now for seve...
Reading Time:
7min
25/11/2021
