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We've all experienced good customer service and "not so good" customer service. Imagine you've reported an issue to your internet provider, ...
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5min
29/07/2024
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A high-performing service desk isn’t merely a support centre; it’s the pulse that keeps operations s...
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5min
17/07/2024
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Remember the days when chats at the coffee machine and face-to-face meetings were a regular part of ...
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5min
15/07/2024
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51% of long-term sick leave is due to stress, depression, or anxiety, highlighting the importance of...
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4min
5/07/2024
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From general enquiries to disciplinary processes to flexible working requests, managing employee cas...
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4min
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Your organisation is like a bustling city, with each department representing a different neighbourho...
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4min
30/05/2024
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If you visited The Service Desk and IT Show (SITS) this past April, you may have swung by our stand ...
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4min
28/05/2024
