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Latest blog posts



COBIT vs ITIL: Understanding the Different Frameworks

When it comes to ITSM frameworks, most people think immediately of ITIL. However, ITIL isn’t the only noteworthy framework. There are severa...

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Sunrise 2021 Christmas

A cracking end to 2021

December brings to a close another busy year for Sunrise. In continuing uncertain times, affecting o...

analysis in ITSM for service providers

Reporting and Analysis – value for Service Providers

Probably since the Ancient Greeks, “can I get a report on this?” has been a commonly heard request f...

Integration and Automations value-add for Service Providers

Integration and Automation – value for Service Providers

For a Service Provider, managing potentially thousands of customers, each with possibly several cont...

Support and Contract management

Customer support & contract management – value for Service Providers

For an IT Service Provider, as if winning a customer in the first place isn’t hard enough in what is...

Integration & Automation: ITSM for Service Providers

Integration & Automation: ITSM for Service Providers

Spotlight on ITSM for IT Service Providers; how integration and automation assist customer engagemen...

ITSM for IT providers ebook

ITSM for Service Providers – unlocking customer value

IT Service Management (ITSM) or the artist formerly known as ‘helpdesk’ has been around now for seve...

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