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Latest blog posts


what is MSP software

What is MSP Software?

Software for Managed Service Providers – those external third party organisations which provide software and other technical services to mul...

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ITSM tools

What are ITSM tools?

ITSM tools provide the means to deliver the processes and activities that help organisations manage ...

what does a ticketing system do

What does a Ticketing System do?

A ticketing system is the most basic software solution available for the IT helpdesk, to assist the ...

What is helpdesk software used for

What is Help Desk Software used for?

Help desk software is used to assist the IT support team to log requests for help, track and communi...

what is a service desk tool

What is a Service Desk Tool?

A service desk tool is an IT management software application which helps the IT team to better manag...

CX wins from service desk

5 CX Wins from Service Desk Actions

This practical guide looks at 5 service desk-driven operations which help improve customer experienc...

ITSM who are you betting on

David and Goliath – who are you betting on?

A classic dilemma for an IT professional tasked with sourcing and procuring products and services fo...

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