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Upskilling your service management team Service management has evolved to become a key career choice for individuals from many backgrounds. ...
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4min
25/02/2022
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Modern organisations are utterly dependent on their IT infrastructure. If core IT services or system...
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9min
5/02/2022
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What better way is there to predict ITSM trends than to ask the audience? Clear trends in ITSM for 2...
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8min
10/01/2022
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When it comes to ITSM frameworks, most people think immediately of ITIL. However, ITIL isn’t the onl...
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2min
6/01/2022
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December brings to a close another busy year for Sunrise. In continuing uncertain times, affecting o...
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1min
23/12/2021
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Probably since the Ancient Greeks, “can I get a report on this?” has been a commonly heard request f...
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2min
14/12/2021
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For a Service Provider, managing potentially thousands of customers, each with possibly several cont...
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2min
14/12/2021
