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Latest blog posts


ITSM software integration

The Importance Of Being Integrated

Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No IT vendor – regardless of its primary foc...

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blog integration5 automation

Automation Comes Of Age with Integration – At Last!

OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years...

blog integration4 enterprise

Taking the Service Desk Enterprise-Wide with Integration

Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – bu...

digital transformation in itsm integration

Digital Transformation is for Real in Service Desk Integration

There has been much talk in recent years of “digital transformation” and the need to embrace it, reg...

IT service desk integration

Self Service Portals and Integration

In the context of integration, another much talked about feature over the past few years has been th...

What is ITSM?

What is ITSM?

ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting...

CIC Reporting Power BI ITSM blog

Community Integrated Care sees benefits of Power BI reporting

Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Commu...

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