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Latest blog posts


ITIL v4 what is it

ITIL V4 – What is it and what’s important?

The past three decades has seen four major incarnations of the ITIL framework, from its origins in the late 80s, to V4 released in 2019. Wha...

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ITIL vs ITSM balance

ITIL vs ITSM – Getting The Balance Right

One of the potential pitfalls for an ITSM software vendor, in having such a significant public frame...

Incident Management and ITIL

Incident Management and ITIL

Whatever the latest trends in ITSM – and indeed ITIL – at the heart of the matter is still the resol...

ITIL moved with the times

How the ITIL Framework Has Moved With The Times

When ITIL first emerged, it was very much a framework – a guiding hand – for building a service desk...

ITIL framework

ITIL Framework – what and why?

ITIL has always been designed as nothing less – and nothing more – than a framework to build service...

Enterprise Service Management – ESM vs ITSM in practice

It’s called Enterprise Service Management, though you could equally call it ‘adaptability’. Either w...

Crisis Management ITSM Infographic

Crisis Management automation process

After all those years of talk about crisis management, risk mitigation and disaster recovery, along ...

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