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Latest blog posts


Crisis Management ITSM Infographic

Crisis Management automation process

After all those years of talk about crisis management, risk mitigation and disaster recovery, along came Covid-19 and the world was shocked,...

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How to make ITSM Self-Service work

How To Make ITSM Self-Service Work in the Real World

For many organisations, how to make self-service work has been on the agenda for years. And that’s h...

ITSM software at Moray Council

Adapting to COVID at Moray Council

Adapting to COVID with ITSM tools. As the COVID-19 crisis runs its course, IT service departments an...

SaaS UK data blog

ITSM SaaS data dilemmas – UK or abroad?

Is your SaaS Service Desk software hosted in the UK? Do you know exactly where your ITSM data is, at...

Crisis Management ITSM

Dousing the flames: Crisis Management with ITSM tools

The world has never been as obviously reliant on technology as it is now, during a pandemic which di...

ITSM Knowledge management

Intelligent Searching of Knowledge Management in ITSM?

In recent months, we’ve written a lot about how technology is changing the modern service desk. Now ...

ITSM Automation

What is ITSM Automation and What Can it Do for You?

When is ITSM automation of benefit? Wherever completing intensive, repetitive tasks is the norm – ma...

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