Great service starts with people. The best AI ITSM software should help your teams work faster, make better decisions and deliver better support - not replace the human touch. That’s exactly what Solvyr is built to do.
Includes three AI tools that turn vague, time-consuming communication into sharp, reliable, user-ready messages.
AUTO TRIAGE:
Too much time spent sorting tickets?
Manual triage slows your service desk down before the real work has even started. Auto Triage automatically reviews, categorises and prioritises incoming tickets, helping them reach the right place faster.
What that means for your team:
Less manual admin
Faster response times
More consistent ticket handling
Lower operational costs
Improved end-user experience
Metric
Before AI Triage
With AI Triage
Improvement
Categorisation Time
3.2 minutes
10 seconds
95% reduction
Categorisation Accuracy
87%
99.8%
+ 12.8%
Average Resolution Time (ART)
1 day 4 hours
18 hours
25% reduction
Escalation Rate
32%
21%
34% reduction
Customer Satisfaction (CSAT)
3.8 / 5
4.4 / 5
16% improvement
SLA Compliance
92%
97.5%
+ 5.5%
New Analyst Training Time
12 weeks
7 weeks
42% reduction
SMART RESOLUTION
Taking too long to find the right fix?
Searching through past tickets, notes and knowledge articles can slow your team down. Smart Resolution helps surface relevant information and suggested resolutions, so analysts can get to the right answer faster.
What that means for you team:
Quicker resolutions
Less time spent searching
More consistent support
Improved end-user experience
30% reduction in poor-rated resolutions in 2 months
in tickets reopened due to unclear communication.
saved per analyst - no more rewriting notes.
CSAT improvement within 6 months.
KNOWLEDGE CREATOR
Is useful knowledge getting lost?
When fixes stay buried in resolved tickets, your team can end up solving the same issues again and again. Knowledge Creator helps turn successful resolutions into useful knowledge articles, making answers easier to find and reuse.
What that means for your team:
Less repeated work
More useful knowledge
Faster answers for future tickets
Stronger self-service
ITIL-aligned standards
Knowledge Boost: 10× more knowledge articles produced every month
Creation Speed: 95% faster article creation
Cost Reduction: 82% lower production costs per article
Annual Savings: £22,950 saved yearly from 50 articles/month
Incident Deflection (Self-Service):
5% ticket reduction (conservative)
1,000 incidents/month → 50 deflected
£1,125 saved per month
SURVEY SENTIMENT
Are survey scores telling the full story?
A score can show you what happened, but not always why. Survey Sentiment helps analyse survey comments and customer sentiment, so you can spot patterns, understand feedback and see where service needs attention.
What this means for you team?
Clearer customer insight
Faster feedback analysis
Earlier signs of service issues
Time Saved
88% filtered out from manual review
Nothing Missed
100% of survey responses analysed automatically
Instant Results
50 surveys processed in under 1 minute
COMMS BOOST
Spending too much time writing customer updates?
Clear, consistent communication matters, but writing and rewriting responses can take time. Comms Boost helps your team improve, clarify and summarise messages, so updates are quicker to write and easier for customers to understand.
What this means for you team:
Clearer customer communication
Less time spent rewriting
More consistent responses
Time spend writing customer notes:
70% reduction
Escalation handover time:
50% reduction
First contact resolution clarity:
40% improvement
Customer satisfaction (CSAT):
15 - 25% improvement
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Ready to see it in action? Submit the form to request a demo.
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