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The Sunrise Blog


SITS23; A Fantastic Event and a Rousing Success!

Wow! What an excellent experience! Just returned from SITS23 at Excel Arena in London, and I am still buzzing with excitement! The event was...

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Answering the most asked ITSM questions

ITSM can be a complex business which is why we have selected and answered the most commonly asked IT...

What are the benefits of introducing Sunrise HR Case Management to your organisation?

Introducing Sunrise HR Case Management will provide you with over 20 functions which have been desig...

ITIL Process – what and why?

ITIL – especially from v2 onwards, has always been essentially process-driven. What are ITIL process...

How To Build Your ITSM Business Case

Getting started with ITSM is a significant project It requires plenty of thought, effort, and most o...

4 Reasons why your Service Desk need Business Value Metrics

A Service Desk plays a crucial role in the success of an organisation, providing timely and effectiv...

Nine Business Value Metrics

Nine business value metrics Metrics that can help you on the journey to provide more meaningful and ...

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