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Latest blog posts


4 Reasons why your Service Desk need Business Value Metrics

A Service Desk plays a crucial role in the success of an organisation, providing timely and effective IT support to your customers. As it is...

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Nine Business Value Metrics

Nine business value metrics Metrics that can help you on the journey to provide more meaningful and ...

safe hands services

Sunrise launches ‘Safe Hands’ services

You asked, we listened. Sunrise is launching our ‘Safe Hands’ service on 1st June 2022. Safe Hands d...

Why ITSM Fails

Why ITSM implementations often fail

Discover the key reasons why ITSM setups often fail within certain businesses and how such issues ca...

Upskilling service management

How & Why It’s important to upskill your service management team

Upskilling your service management team Service management has evolved to become a key career choice...

what are ITSM tools

What are IT Service Management (ITSM) Tools?

Modern organisations are utterly dependent on their IT infrastructure. If core IT services or system...

ITSM trends 2022

ITSM Trends for 2022

What better way is there to predict ITSM trends than to ask the audience? Clear trends in ITSM for 2...

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