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The Sunrise Blog

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What is an ITSM framework?

In the world of IT service management, the term “ITSM framework” is one you’ve probably heard more times than you can count. But what exactl...

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Why a Service Desk is an Essential Business Function

Picture this: your business is like a bustling train station. Trains (projects) are arriving and dep...


Top Features to Look for in a Self-Service Portal for HR Requests

HR professionals often find themselves juggling a mix of tasks, from managing employee relations to ...


What is Release Management?

As an IT service desk pro, you know that keeping systems running smoothly is a top priority. Whether...


How a One-Stop-Shop IT Platform Can Transform Your Council Service Desk

Service Desk teams at councils manage a wide range of tasks, from handling Freedom of Information (F...


Navigating the Software Selection Process: A Guide for Council Service Desk Teams

Choosing new software for your council’s service desk can feel a bit like skipping stones on a pond....


How Service Desk Teams can Support Shift Workers and Remote Council Staff

Remote and shift workers are like the Formula 1 drivers of council operations — they’re out there on...

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