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The Sunrise Blog

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What is Release Management?

As an IT service desk pro, you know that keeping systems running smoothly is a top priority. Whether it's a routine software update or a big...

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How a One-Stop-Shop IT Platform Can Transform Your Council Service Desk

Service Desk teams at councils manage a wide range of tasks, from handling Freedom of Information (F...


Navigating the Software Selection Process: A Guide for Council Service Desk Teams

Choosing new software for your council’s service desk can feel a bit like skipping stones on a pond....


How Service Desk Teams can Support Shift Workers and Remote Council Staff

Remote and shift workers are like the Formula 1 drivers of council operations — they’re out there on...


The Ripple Effect: How IT Service Delivery Improves Public Services in Councils

Imagine a busy kitchen during a dinner rush. The chefs are skilled, the ingredients are fresh, but i...


How Service Desk Teams at Councils Can Achieve More with Limited Budgets

Managing budgets, optimising funds, and meeting the growing demand for public services can often fee...


What is Service Management Software?

If you’ve ever run an IT service desk, you know how much of a juggling act it can be: prioritising t...

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