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Service Desk teams at councils manage a wide range of tasks, from handling Freedom of Information (FOI) requests to rolling out major IT inf...
Read MoreReading Time:
3min
16/10/2024
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Choosing new software for your council’s service desk can feel a bit like skipping stones on a pond....
Reading Time:
4min
16/10/2024
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Remote and shift workers are like the Formula 1 drivers of council operations — they’re out there on...
Reading Time:
4min
16/10/2024
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Imagine a busy kitchen during a dinner rush. The chefs are skilled, the ingredients are fresh, but i...
Reading Time:
3min
16/10/2024
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Managing budgets, optimising funds, and meeting the growing demand for public services can often fee...
Reading Time:
4min
16/10/2024
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If you’ve ever run an IT service desk, you know how much of a juggling act it can be: prioritising t...
Reading Time:
4min
14/10/2024
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Dealing with HR complaints is a bit like untangling a pair of headphones – challenging but manageabl...
Reading Time:
3min
23/09/2024
