Following a webinar released by one of our ITSM Consultants Lyndsay Towers outlining Sunrise’s Customer Survey offering the below is the content of the webinar within a blog post along with the attached video at the end.
From Sunrise to Sunset: A 2023 Review
11 Dec 2023
As we approach the end of another remarkable year, I'd like to reflect on some our key highlights. It's been a year of growth, innovation, and most importantly, continuing our relationships with our valued customers. At Sunrise, we don't just consider ourselves a software provider; we see ourselves as lifelong partners committed to your success. We feel immense pride and satisfaction when our customers achieve their goals using our products and services.
Expanding Beyond ITSM to HR Case Management
One of the highlights of the year has been our expansion into new horizons. We witnessed a big uptake of our HR Case Management Solution, extending our reach beyond ITSM implementations. Our HRCM empowers HR professionals with a unified platform to support large volumes of employee interactions, automate key HR processes, and ensure consistency and accuracy in issue resolution and advice.
Seamless Integration: The Power of API
Our commitment to providing a comprehensive solution led us to explore new integrations. The power of our API has allowed us to seamlessly connect with other systems, including Microsoft Teams, Power BI, Jira, and Slack. These integrations not only extend functionality but also enhances the overall user experience.
A New Version and Self-Service Portal
Our customer’s feedback is invaluable to us, driving our commitment to continuous improvement. In response to these insights, we introduced Version 7, featuring a revamped self-service portal. This user-friendly portal allows effortless ticket submission and progress tracking, promoting self-help through a knowledge hub, ultimately reducing costs, and saving time.
Knowledge Sharing via Webinars and User Groups
To optimise our customers' experience with our system, we introduced a new webinar series and virtual user groups. These avenues provide customers with the chance to discover valuable tips and tricks for get the most out of the Sunrise software, all while exchanging feedback and insights with fellow users. Looking ahead to 2024, we are committed to maintaining these regular training days and organising in-person user groups, so stay tuned! Additionally, we provide bespoke training packages, and we encourage you to reach out to our Account Manager, Tarnia, to explore and discuss your specific requirements.
Embracing New Perspectives through Apprenticeships
We’ve recently welcomed several talented apprentices to Sunrise. Our commitment to supporting their development goes beyond providing training; it's about fostering an environment where their unique skills and perspectives can flourish. As we invest in their professional journeys, we also reap the rewards of fresh insights and creativity that these budding professionals bring to our business. In embracing diverse perspectives, we fortify our commitment to staying at the forefront of innovation and providing our customers, with the best possible solutions.
Celebrating 30 years in business
2024 marks a significant milestone for us as we proudly celebrate our 30th birthday! The celebration is not just a marker of time but a testament to the incredible journey we've undertaken, particularly since our acquisition by Volaris in 2022. This milestone is a reflection of our enduring commitment to excellence, and the partnership with Volaris has only accelerated our growth trajectory. With Volaris' 'in it for life' strategy, we want to emphasise that our dedication goes beyond the present moment – we're committed to being your partner for the long-haul. The strength and stability that come with our 30 years in business, combined with the strategic vision of Volaris, position us at the forefront of an exciting era.
Supporting the Crisis at Christmas Campaign
This Christmas, we’re supporting Crisis, a national charity dedicated to assisting individuals experiencing homelessness. Crisis not only extends a helping hand to lift people out of homelessness but also actively advocates for systemic changes to eradicate this issue entirely. Donations to Crisis contribute to providing crucial services, offering a safe place for those without shelter, and aiding individuals in upskilling, navigating housing, and accessing healthcare. The charity's holistic approach aims not just to address immediate needs but to empower individuals to build a life beyond homelessness. This holiday season, we invite you to join us in supporting Crisis and making a difference in the lives of those who need it most. To contribute, please visit Crisis at Christmas. Together, let's bring warmth, hope, and positive change to those facing the challenges of homelessness.
Looking ahead to 2024, our primary focus is to continue fostering a collaborative journey with our customers. Together, we will delve deeper into enhancing business efficiency and streamlining processes, ensuring that our solutions align seamlessly with your evolving needs. The heartbeat of our success lies in the relationships we build, and in the coming year, we are dedicated to further developing these connections. Your voices matter, and we are committed to not only listening but actively incorporating your insights into the evolution of our products. Together, let's make 2024 a year of strengthened partnerships, shared successes, and continued growth.
Wishing you a joyful festive season and a happy new year!
- Dean Coleman, CEO at Sunrise Software.
Another year – and what’s changed in the ITSM world? My 2017 round up centred on SaaS – how organisations had come to terms with their security concerns of the Cloud and started to embrace the combination of certainty and flexibility that comes with hosted pricing and devolved responsibility. At Sun...