The benefits of self-configuration

When looking at options for your new Service Desk solution there are a number of elements which you will automatically look at before making your decision such as, does it fall within budget? But have you considered the benefits of a solution which allows for self-configuration?

There are a number of great benefits to be had as soon as you select a tool which you can update in-house.


1. Processes made for you, by you.

Take existing pre-defined processes and tailor these to work exactly as you need them to for your organisation, no need to live with rigid processes that don’t really work for you.


2. It’s quicker

. When there is a change to be made, you don’t need to wait for a ‘window’ for the work to be completed – you can manage the priority of changes yourself rather than being added to your suppliers list of work to be completed.



Who doesn’t want to save a few pounds where they can and this is a great way to do it. Even if you only feel able to configure small changes in-house, by doing this you will be able to save your budgets for those larger projects and advance your Service Desk even further.


4. It is good to be in control

. There is nothing better than feeling that you are in control of your own destiny and by being able to make the changes you want, as you want them, you will be truly in the driver’s seat.


5. Maximise your investment.

By being able to make changes yourself, you are able to get even more from your software and make your investment go that little bit further.

One company who has taken the concept of self-configuration to the heart of their Service Desk, and sees the true value of a highly configurable tool is INPS who have implemented Sunrise ITSM to support over 2,300 customer sites across 80 countries. Phil Strickland, Head of Service Delivery at INPS had this to say….

“Unlike other solutions we evaluated, Sunrise ITSM is highly configurable enabling us to design everything in-house from screens and workflows to fine-tuning our processes. Being self-sufficient from a development perspective makes life easier and means that we can make changes to the system more quickly”

The simple fact is, it is great to have options – a Service Desk provider who can offer you the ability to complete work on your behalf should it be needed, but also be able to give you the freedom and capability to make changes yourself means that you get the best of both worlds.