Case Study: ANS Group

ANS Group was founded in 1996 and has grown to become an award-winning cloud expert with offices in Manchester and London. The company has experienced 80% year on year growth since 2009. Instrumental in this growth has been the organisation’s investment in company-wide fully integrated Service Management systems from Sunrise Software.

ANS Group specialises in providing managed compute, storage and network infrastructures, built on-premise or provided as a cloud based solution in its data centres. ANS has over 600 customers spread across the public and private sectors, including Salisbury NHS, North Staffordshire NHS, The London Borough of Tower Hamlets, DeVere Group, Media City and Big Lotto.

As a company, ANS prides itself on quality and security policies (certified to ISO 9001 Quality Management System and ISO 27001 Information Security Management System standards).

It has recently invested in Sunrise’s ITSM Service Management solution to help it continue to deliver consistent high levels of customer service during a period of rapid growth. Success in the past two years has seen turnover grow from £12m to in excess of £50m.

ANS Group uses Sunrise’s software across its business, managing not just IT Incident Management and Change Management for customers, but also supporting its critical business processes. From tracking and capturing sales leads through to managing customer contracts, order processing and scheduling consultants’ time, Sunrise ITSM is used throughout the organisation.

A single view of the customer

ANS Group initially selected Sunrise to replace its legacy IT systems which had been used for over ten years. Different systems were utilised for customer relationship management, call logging, billing and contracts data, with no single view of the customer.

Scott Fletcher, Chairman and Founder of ANS Group explained; “We chose Sunrise because we liked the flexibility of the solution, based on the ITIL 3 framework. The account team at Sunrise really understood what we wanted to achieve to support our business processes.

“We looked at a lot of different solutions and liked the fact that Sunrise is a UK company with an established business and their flexible approach meant that we can work with them as partners.”

ANS initially used the Sunrise ITIL version for Incident Management for customer support and is currently implementing Change Management. Following this success, the company is now using the system to manage contract and sales order processing information for all of its customers.

“We are managing all aspects of our customer records with Sunrise, including 1,000 contracts and over 25,000 customer assets – in our database. As well as managing our IT services to customers Sunrise encompasses the whole of our customer relationship, from initial sales through to contract management, order processing, tracking consultancy hours and invoicing,” explained Fletcher.

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Key Info

Founded in

1996

Year-on-Year growth

80%

Customers

600

Size of organisation

150 employees

Annual turnover

over £50m

Contacts supporting

10,000

Customer assets

25,000

Contracts

1,000