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Revolutionise Your Service Delivery with Our Chat Bot!

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Introducing our sleek chat bot in Microsoft Teams - your 24/7 support sidekick! Seamlessly integrated with ChatGPT and SharePoint, it lets users quickly submit tickets and find solutions on their own, cutting out the wait for human agents. This not only boosts the end-user experience with instant answers but also frees up valuable time for our service desk team. Effortless, efficient, and always at your service!

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See the Chat Bot in Action

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The chat bot brings an interface between Microsoft Teams and Sostenuto. This enables a two-way communication with the IT Support Teams and the end-user without the requirement of a phone call, all done within MS Teams. It is anticipated that this will reduce the number of calls to the IT Service Desk therefore reducing time away for users from their duties whilst telephoning the IT Service Desk.

- Andy Jones - Problem/Change Co-ordinator at Mid Mersey Digital Alliance.

Why the Chat Bot is a Must-Have

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Number 1

Streamline Requests

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Offer users a convenient way to submit requests, reducing dependence on human agents. 62% of consumers would choose a chat bot over a 15-minute wait for a human.

Number 2

Save Time, Boost Efficiency

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Reduce the time analysts spend on phone calls and tickets. Chat bots can save businesses up to 2.5 billion hours annually, streamlining operations and boosting productivity.

Number 3

Elevate User Experience

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End-users can access support directly through the Teams app on their mobile devices, making it easy to get help anytime, anywhere.

Number 4

Empower Self-Help

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Empower users to find information and resolve issues independently with the ChatGPT and SharePoint integration, improving their knowledge and satisfaction.

Number 5

Boost Agent Productivity

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Allow human agents to manage calls and check Teams status directly within Sunrise. This eliminates the need to switch between apps, saving time and maintaining workflow efficiency.

Number 6

Do More With Less

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 Cut down on request calls and incoming tickets, resulting in reduced support costs. Streamlined processes mean more budget-friendly operations and higher overall savings.

Contact Us

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