Public Sector - ITSM Service Desk - Sunrise Software

ITSM Software in the Public Sector

ITSM in public sector

Helping you deliver more for less

Sunrise ITSM service desk software enables public departments to move with the times into a proactive, innovative and digitally-aware environment that is led by efficient practices and delivers outstanding business value.

Budget constraints are not new, but shared services and multiple-department, non-IT helpdesks as well as self-service portals and automation by astute use of workflow are proven means to deliver more for less. Adaptability to met new and emerging challenges is a key strength of the Sunrise ITSM platform,

Flexibility in Crisis

David McKay, ICT Project Leader at Moray Council, said, “One of the most important factors for us was to track the additional work generated by the Coronavirus crisis, and we’ve been able to do that accurately, and in a way which has helped us gauge what resources are required so we can plan ahead and meet the increase in demand. Our team has responded swiftly to the challenge, enabling hundreds of workers adapt to a new way of working, supported by technology, so we can continue to deliver lifeline services to our residents. Prioritising our work through the Sunrise platform has made this process more streamlined, at a time when it was most needed.”.

A wide range of public and not-for-profit sector customers in Local and Central Government, NHS, Education and Housing use Sunrise ITSM for their in-house and Shared Service Desks

What Our Customers Say

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