Helping you deliver more for less
Sunrise ITSM service desk software enables public departments to move with the times into a proactive, innovative and digitally-aware environment that is led by efficient practices and delivers outstanding business value.
Budget constraints are not new, but shared services and multiple-department, non-IT helpdesks as well as self-service portals and automation by astute use of workflow are proven means to deliver more for less. Adaptability to met new and emerging challenges is a key strength of the Sunrise ITSM platform,
Flexibility in Crisis
David McKay, ICT Project Leader at Moray Council, said, “One of the most important factors for us was to track the additional work generated by the Coronavirus crisis, and we’ve been able to do that accurately, and in a way which has helped us gauge what resources are required so we can plan ahead and meet the increase in demand. Our team has responded swiftly to the challenge, enabling hundreds of workers adapt to a new way of working, supported by technology, so we can continue to deliver lifeline services to our residents. Prioritising our work through the Sunrise platform has made this process more streamlined, at a time when it was most needed.”.
A wide range of public and not-for-profit sector customers in Local and Central Government, NHS, Education and Housing use Sunrise ITSM for their in-house and Shared Service Desks
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."
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