Delivering a healthy helpdesk for NHS IT Services
The highly demanding, service-driven profile of the NHS requires IT service desk software that is underpinned by efficient world-class practices and delivers outstanding business value. Sunrise ITSM software is widely used across the NHS and healthcare sector as foundation for IT services processes with flexibility to adapt to emerging changes in demand.
Budget constraints are not new, but shared services and multiple-department, non-IT helpdesks as well as self-service portals and automation by astute use of workflow means ITSM in the NHS can deliver more for less.
Informatics Merseyside is a long-standing Sunrise customer, deploying its ITSM software to multiple NHS organisations across a single platform. “As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value,” said David Gordon, Head of IT Service Operations, NHS Informatics Merseyside. “Our Shift Left strategy aims to automate activities, freeing up service desk time. Sunrise has helped drive a cultural change within the organisation, allowing us to innovate and deliver the easy experience that our increasingly digital customers expect, whatever their needs.”
IT services have been in a state of high change and demand during the COVID pandemic, with changes in working patterns and urgent acceleration of digital transformation at the workplace driving new ways of working and therefore support. The adaptable nature of Sunrise ITSM enables organisations to react quickly to the pandemic’s requirements with the Crisis Management function helping customers to develop focused services and reporting to support stretched IT teams.
Easy to use and adaptable to change as the service desk requirement evolves and responds to crisis management, Sunrise ITSM is proven in the NHS for IT Service desks and shared services.
Here are just a few of our customers in the NHS, or read more about Public Sector and Not-for-Profit ITSM.