The emergency services increasingly rely on technology to support frontline teams and safeguard lives and property. In the case of North Wales Fire and Rescue Service, this is complicated by the size of the area it covers and pressures on the ICT’s team time. Thanks to Sunrise, it has now upgraded service management to eliminate paper-based processes, improve the user experience and to introduce a self-service portal that is increasingly becoming a one-stop shop for information from across the organisation, all contributing to frontline effectiveness. .
“What I love about Sunrise is that it is so customisable and easy to change – and that the team there want us to do the best we can with the product.”
Download the full case study to discover more.