Case Study: Curo - Sunrise Software

Leading regional housing association Curo is focused on its mission of providing great homes to its customers across the South West of England. Enabling its 550 staff to work efficiently, ensuring that they are able to focus on customers and their needs is vital, particularly as many employees are mobile. With Sunrise ITSM enabling
comprehensive and cost-effective IT support, Curo‘s users benefit from simplicity, with the control and flexibility to easily change how the platform operates to meet evolving business needs.

 

Opening the door to easier support!

Curo’s existing service management software – Hornbill’s Supportworks – was holding the organisation back. It wasn’t flexible enough to meet its needs, was difficult to operate and failed to provide the functionality that Curo required. Consequently, Curo carried out a full research and tender process in 2014, shortlisting four vendors and choosing Sunrise Software’s IT Service Management (ITSM) platform.

“With Sunrise how we operate the service desk is very much in our hands – while there’s lots of training available and support is excellent, we find configuring and changing the system simple. We can tinker with it ourselves – it really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible. With Sunrise we can help Curo grow and ensure staff can get on with their jobs, even as the business and its needs change”.

Download the full case study to discover more.

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