Spotlight on Customer Experience; how 5 service desk actions can improve the customer experience.
To watch this spotlight discussion and demo please view below
1. Multi channel communication.
Self-service portals, chat, Teams, email – all help to drive engagement with your internal and external customers.
2. Automation for speed & consistency.
Beat time-wasting repetition, increase speed of resolution and reduce errors.
3. Accelerate with dynamic searching.
Present service desk information in a timely and meaningful manner.
4. Integration breaks down boundaries.
The service desk is your central hub, interoperability with other applications like Teams and Jira is key.
5. Reporting unveils advantage.
Analyse your data to make strategic improvements, integrate with tools like PowerBI for full advantage.