Webex Recording: The Integrated Service Desk – extending boundaries adds value
The Service Desk has transformed from ticketing and password resets to COVID home-working saviour. From the silo of IT to collaboration via integration with key digital services – Teams, Jira and Power BI. From manual administration to automated processes touching the whole organisation.
Join Steve Broadhead & Sunrise on a 30 min journey through the lens of the modern service desk platform as they reveal added value in unforeseen places.
In this webinar recording you will discover:
- Where to spot opportunities to add value
- The benefits of wider use of ITSM software
- Integrations you can’t afford to miss
- Key applications beyond IT
- How an open platform can adapt to new opportunities
Steve Broadhead is a technology journalist, technical researcher & author, guitarist and occasional comedy writer, who brings his unique perspective to the world of ITSM through 30+ years’ association with the IT industry.