Service Management for HR and Shared Services

Achieve excellence and control in HR Service Delivery.

Key challenges for HR teams

On a daily basis HR teams are faced with hundreds of employee queries and requests from across their business. These queries could be a simple request for information to more complex and long-running enquiries and cases that need to be handled sensitively. Many HR teams, or Shared Services teams are finding that these processes can no longer be efficiently tracked using traditional methods and instead are looking for solutions that manage all of these work tasks on one single platform.

With Sunrise HRCM, not only will HR teams have a single place for all employee support interactions but they will also be able to automate and manage key HR processes, spot trends over time and ensure consistency and accuracy of issue resolution and advice.

Sunrise HRCM is the perfect solution for HR Service Delivery and Shared Services capability.
View the HR demo video.

The Service Desk approach to HR….

With over 20 years’ experience providing service desk solutions for departments ranging from IT to customer service to facilities, we have huge experience in managing and automating processes, workflow and tasks.

The Service Desk approach to HR Service Delivery ensures that HR teams have:

  • A detailed audit trail that is easily accessed
  • Full visibility of HR data across the department
  • Improved employee relations
  • Increased responsiveness to the needs of the business
  • Quickly upskilled staff
  • A consistent level of service to the organisation
  • Full control, at all times

What is included?

Sunrise HRCM provides over 20 services designed to optimise your HR Service Delivery.


Service Desk

HRCM service desk provides a centralised location to track all queries and cases efficiently and effectively

Employee Management

Provide quality employee support with easy access to your employee’s latest and most accurate information when you need it


Service Provider & Contract Management

Keep track of the providers of external products and services that underpin your HR processes


Reporting & Analytics

A wide range of easy-to-access reporting options that will provide the information you need, when you need it

Customers who have selected Sunrise

Many of our customers have chosen to extend the use of Sunrise across their organisation, from HR to IT and everything in between. Here are some examples of how organisations are using Sunrise solutions in their business.

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Whatever your requirements, join other organisations in discovering what Sunrise Software can do for you.

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