Service Management for HR and Shared Services from Sunrise Software

Key challenges for HR teams

On a daily basis HR teams are faced with hundreds of employee queries and requests from across their business. These queries could be a simple request for information to more complex and long-running enquiries and cases that need to be handled sensitively. Many HR teams, or Shared Services teams are finding that these processes can no longer be efficiently tracked using traditional methods and instead are looking for solutions that manage all of these work tasks on one single platform.

With Sunrise HRCM, not only will HR teams have a single place for all employee support interactions but they will also be able to automate and manage key HR processes, spot trends over time and ensure consistency and accuracy of issue resolution and advice.

Sunrise HRCM is the perfect solution for HR Service Delivery and Shared Services capability.

The Service Desk approach to HR….

With over 20 years’ experience providing service desk solutions for departments ranging from IT to customer service to facilities, we have huge experience in managing and automating processes, workflow and tasks..

The Service Desk approach to HR Service Delivery ensures that HR teams have:

  • A detailed audit trail that is easily accessed
  • Full visibility of HR data across the department
  • Improved employee relations
  • Increased responsiveness to the needs of the business
  • Quickly upskilled staff
  • A consistent level of service to the organisation
  • Full control, at all times

What’s Included?

Sunrise HRCM provides over 20 services designed to optimise your HR Service Delivery

Service Desk

HRCM service desk provides a centralised location to track all queries and cases efficiently and effectively

Employee Management

Provide quality employee support with easy access to your employee’s latest and most accurate information when you need it

Service Provider & Contract Management

Keep track of the providers of external products and services that underpin your HR processes

Reporting & Analytics

A wide range of easy-to-access reporting options that will provide the information you need, when you need it

Download our HRCM Brochure

Many organisations are moving towards a Service Desk model or Shared Services initiative to facilitate effective employee relations. Discover why so many businesses are choosing Sunrise HR Case Management (HRCM) to manage employees’ cases, queries, requests, documentation and more.

Customer Success Stories

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