Key challenges for HR teams
On a daily basis HR teams are faced with hundreds of employee queries and requests from across their business. These queries could be a simple request for information to more complex and long-running enquiries and cases that need to be handled sensitively. Many HR teams, or Shared Services teams are finding that these processes can no longer be efficiently tracked using traditional methods and instead are looking for solutions that manage all of these work tasks on one single platform.
With Sunrise HRCM, not only will HR teams have a single place for all employee support interactions but they will also be able to automate and manage key HR processes, spot trends over time and ensure consistency and accuracy of issue resolution and advice.
Sunrise HRCM is the perfect solution for HR Service Delivery and Shared Services capability.
Customer Success Stories
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."
The Service Desk approach to HR….
With over 20 years’ experience providing service desk solutions for departments ranging from IT to customer service to facilities, we have huge experience in managing and automating processes, workflow and tasks..
The Service Desk approach to HR Service Delivery ensures that HR teams have:
- A detailed audit trail that is easily accessed
- Full visibility of HR data across the department
- Improved employee relations
- Increased responsiveness to the needs of the business
- Quickly upskilled staff
- A consistent level of service to the organisation
- Full control, at all times
Sunrise HRCM provides over 20 services designed to optimise your HR Service Delivery
Download our HRCM Brochure
Many organisations are moving towards a Service Desk model or Shared Services initiative to facilitate effective employee relations. Discover why so many businesses are choosing Sunrise HR Case Management (HRCM) to manage employees’ cases, queries, requests, documentation and more.