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Reporting & Analytics for HR

Knowledge is power – have the data you need, when you need it
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The Data You Need, When You Need It


From Freedom of Information (FOI) requests to the number of open queries or cases your HR team are working on at any given moment, there is constant pressure and demand to provide essential statistics, data or information to both the business, and external organisations, but what happens if you don’t have good reporting tools in place to supply this information? Without the right tools, often FOI requests are missed and essential reports to management will not contain the right information or will take considerable time to complete.

And it isn’t just about providing reports to others.

For any department, it is important to look at what you are trying to achieve and the measures that are in place to track the performance of your team – and this is no different for HR. A good reporting tool ensures that you can easily identify and locate the data you need when you need it, regardless if this is to provide information to someone else or if you want to track how well your team is doing against your goals.

At Sunrise we don’t believe in reporting for reporting sake, but we do believe in having options. Sunrise Service Management includes a range of different reporting options which enable users to report on the statistics that really matter. Create reports on historical data, real-time statistics and tailor these so that only those who need to see it, do.

There is so much power to be had from good reporting, and with Sunrise Service Management the power is yours.

HRCM Dashboards

Securely display the important information you need to see and in the way you wish to see it with a series of configurable dashboards and gadgets, with quick access with a single click.

What Does It Do?

  • Create Dashboards specific to a group’s core roles and customise with layouts and gadgets appropriately

  • Key Performance Indicator (KPI) gadgets provide instant visualisation of the health of your Service Desk across all your processes.

  • Publish a summary of important information, such as service status, in summary or in detail

  • Create rich graphical charts showing performance levels and trends over time

  • Provide access to recently accessed records and commonly used functions such as “Add Query”

Key User Benefits

  • Improved productivity
  • Easy access to information you need

More Info


In order to ensure that HR teams can access the information they need when they need it, Sunrise HRCM includes unlimited configurable dashboards which can be tailored to the specific needs of each user or team. You will have complete control over what information can be displayed, so that only those who have access to specific information can view it.

The use of Dashboards ensures that not only can users and teams quickly see how well the department or team are performing, they can also access the most important information they need at any given time, with just a single click. With the option to create multiple Dashboards, you can easily display your owned cases, tasks due that day and other information that is critical to your role – you can be sure that with Sunrise HRCM you are never far from the information you need.

So, however you want to display your Dashboards, you’ll find a layout and combination that suits both you and your team.

HRCM Wallboards

Gain real-time visibility of your HR team’s Key Performance Indicators (KPIs) with this range of comparative visualisations that can be displayed on your PC, your tablet or on a monitor for the whole team to see.

What Does It Do?

  • Organisation-specific HR metrics mean you only see what is important to you and ensure that sensitive information remains secure

  • Monitor single or multiple HR operational Key Performance Indicators (KPIs) and benchmark them over time

  • Proactive management of resources based on up-to-the-minute utilisation information

  • Monitor performance in a single location, ensuring that decisions can be made more confidently and quickly

  • Consolidate information across multiple systems, databases and applications, into a single Dashboard

Key User Benefits

  • Show the true value of HR
  • Prompt and informed decision making
  • Increased visibility of Key Performance Indicators (KPIs)

More Info


HR teams are incredibly data-rich and with any team that produces lots of data, it can be easy to lose sight of what is important and often this level of data can be fairly hard to digest.

Sunrise Wallboard ensures that HR teams are able to proactively keep track of the metrics which tells your team whether they are performing against target, and if they aren’t steps can then be taken to get your team back on track.

Highly visual and with data that is easy to digest, Wallboards are the perfect way to ensure that you no longer need to go hunting for that all important statistic or piece of information.

Not only does Wallboard enables you to create stunning charts for public display, such as number of queries open, you can also create tailored Wallboards for your management team or Board of Directors – with the statistics that matter to them.

By building comprehensive Wallboards that provide visual feedback to both users and managers, Sunrise HRCM lets you focus on the important things, while it monitors the rest.

With Sunrise HRCM you can proactively monitor your team’s workload, identify trends, benchmark current performance against previous months and years, and monitor the perception of the quality of your service through employee surveys.


Service Desk Institute Performance Management

Demonstrate the true IT support capabilities of your Service Desk, and spot predicted future trends, with these Service Desk Institute accredited performance reports for Sunrise HR Case Management.

What Does It Do?

  • Track the demands placed upon your Service Desk and your performance metrics as you meet them

  • Better understand your backlog and the volume of work undertaken

  • Track adoption of self-service capabilities and the effectiveness of your knowledge base

  • Identify the true cost of service provision

  • Track customer satisfaction over time

Key User Benefits

  • Supports your journey to achieving SDI accreditation
  • Benchmark Service Desk performance improvements over time
  • Improved visibility of key Service Desk metrics
  • Increased customer satisfaction as performance improves

More Info


The Service Desk Institute (SDI) defines the best practice standards that all Service Desks around the world aspire to attain. SDI best practice standards allow organisations to drive towards Service Desk performance improvements, developing them into a key business function that delivers increased value to any organisation. Sunrise Service Management contains a suite of reports that are approved to meet Service Desk Certification. These SDI Performance reports are a vital component of your evidence pack when pushing towards the award or renewal of your SDI Certification. Sunrise Service Management includes everything you need to demonstrate your Service Desk performance and progress over three, six or twelve months.

Using the Sunrise Service Management integrated SDI performance reports you can demonstrate ‘Value to the Business’ and support ITIL® continual improvement processes. While SDI accreditation is not for the faint-hearted, Sunrise Service Management makes it easier for you to define part of your core evidence pack. Used in conjunction with the integrated suite of Reports, Dashboards and Wallboards, the SDI approved Performance Reports ensure a comprehensive reporting suite to cover all your Service Desk aspirations.

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Management Reporting Suite

Gain valuable insight with immediate access to operational information, and key performance metrics or build your own and share commonly useful reports with others.

What Does It Do?

  • Monitor performance trends of your agents and teams over time

  • Graphically display information trended over a rolling 12 month period

  • Head off potential performance issues before they become problems

  • Export your data quickly to external reporting tools

Key User Benefits

  • Increased productivity
  • Extremely flexible

More Info


With constant demands from the business and the wider community, HR teams are under repeated pressure to provide various statistics and reports, whether this is in the form of Freedom of Information (FOI) requests or general ‘how are your team performing’ request from further up the management chain. Without the right reporting tools, these requests can be time-consuming and irksome to complete. This is where Sunrise HRCM can help.

Sunrise HRCM comes with hundreds of flexible, feature-rich report combinations, and if these do not give you quite what you are looking for, the integrated report builder ensures that you can build the specific reports you need as you need them.

All reports are available in a variety of formats including tabular, details and graphical ensuring there’s always a report for every occasion

With an integrated suite of reports, your HR Service Desk statistics are visible immediately, displaying both past performance and future trends. Whatever your reporting needs, the options are almost endless.

An Integrated Platform

Integrate your HR Service Desk with other essential HR applications and services to improve information sharing and collaboration.

What Does It Do?

  • Speed integration between applications and ensure fast time-to-value

  • Remove manual double-entry of information across systems, and reduce the likelihood of error

  • Improve interoperability across multiple software applications ensuring efficient reuse of information

  • Ensure data integration is conducted in real-time, accelerating visibility across the business

  • Benefit from faster and more accurate decision making based on real-time information

Key User Benefits

  • Reduction of errors
  • Improved interoperability
  • Greater visibility of business critical information
  • Improved customer satisfaction

More Info


Sunrise HRCM includes both SOAP and REST Application Programming Interfaces (APIs) which means you can easily integrate your HR Service Desk with other business critical software platforms, such as employee contacts.

The ability to easily integrate with external applications ensures greater collaboration between your HR Service Desk and other programmes, leveraging data that exists in both applications. Integrated applications can then automatically transmit information, provide updates to existing information, or make a request for information to be shared between them as part of a wider business process, orchestrating information across multiple systems.

Ease of integration ensures a greater visibility of critical information across your HR department or organisation, creating a faster time-to-value, and a more effective business process across multiple technology silos. The Sunrise integration capabilities allows your HR Service Desk to be linked to any external application that has its own API, from common Social Media sites to other HR systems.

Sunrise has experience of providing integrations with many complementary business applications and can easily extend this to other software vendors or applications developed in-house. For more information on our API technologies, please get in touch with our team.

Customer Success Stories

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"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."

Judy Barker
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"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."

Womble Bond Dickinson
IT Services Manager
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"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."

Bidfood - Matt Wilsher
Head of IT Services

"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."

NHS Merseyside
Head of IT Service Operations
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"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."

Plymouth University
Service Improvement Manager

"Flexibility, scalability, customisation and speed of&nbsp;implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."

WM Housing
Senior Administrator

"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."

Nicki Burton

"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "

Steve Haslam

"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."

Sue Keating
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Would you like to learn more about Sunrise?

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