The data you need, when you need it
From Freedom of Information (FOI) requests to the number of open queries or cases your HR team are working on at any given moment, there is constant pressure and demand to provide essential statistics, data or information to both the business, and external organisations, but what happens if you don’t have good reporting tools in place to supply this information? Without the right tools, often FOI requests are missed and essential reports to management will not contain the right information or will take considerable time to complete.
And it isn’t just about providing reports to others.
For any department it is important to look at what you are trying to achieve and the measures that are in place to track the performance of your team – and this is no different for HR. A good reporting tool ensures that you can easily identify and locate the data you need when you need it, regardless if this is to provide information to someone else or if you want to track how well your team is doing against your goals.
At Sunrise we don’t believe in reporting for reporting sake, but we do believe in having options. Sunrise Service Management includes a range of different reporting options which enable users to report on the statistics that really matter. Create reports on historical data, real-time statistics and tailor these so that only those who need to see it, do.
There is so much power to be had from good reporting, and with Sunrise Service Management the power is yours.
Within Sunrise HRCM, the following reporting capabilities are available:
Demonstrate the true IT support capabilities of your Service Desk, and spot predicted future trends, with these Service Desk Institute accredited performance reports for Sunrise IT Service Management.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."