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IT Service Desk Software -Powered  by AI

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Sunrise gives IT service desk teams the tools to resolve faster, serve smarter, and shine brighter - powered by Solvyr®, our built-in AI engine. 

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Trusted by IT teams across the UK

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  • UK-based support team

  • ITIL-aligned platform

  • G-Cloud approved supplier

  • 30+ years in ITSM

  • SDI-accredited reporting standards

Why Sunrise?

Less noise. Faster resolution. Better service. 

Built for UK IT teams, Sunrise combines 30 years of ITSM expertise with modern AI capabilities - so your team can do more with less.

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AI Built In, Not Bolted On

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Solvyr® is embedded directly into your service desk - not an add-on. Intelligent automation works across the entire ticket journey, from first contact to closed ticket.

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Genuinely UK-Based

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Your data stays in the UK. Your support team is in the UK. No offshore call centres, no time-zone delays - just people who understand how UK IT teams operate. 

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Configurable, Not Rigid

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Choose from 30+ modules and configure them to the way your organisation actually works - without needing a developer or a consultant every time. 

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Seamless Integrations

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Connect with Microsoft Teams, Jira, Slack, and more via REST API - reducing app-hopping and creating a single source of truth across your organisation. 

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Reporting That Proves ROI

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SDI-compliant reporting and Power BI integration give you the data to demonstrate service desk value to leadership - not just manage tickets. 

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Beyond IT

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Extend Sunrise beyond IT to other teams such as HR and Facilities - one platform, one portal, consistent service across your whole organisation. 

Powered by Solvyr®

AI that works across the entire ticket journey

Solvyr® is Sunrise's AI engine - built in, not bolted on. It brings real intelligence to every part of your service desk, reducing noise, accelerating resolution, and freeing your team to do their best work. 

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Customer Stories

What IT teams say about Sunrise

Sunrise has been transformational in how we are now working and the data that we are able to capture and use. We are able to improve our service to the business and can interact better with employees, all supporting our goal of continuous improvement.

Womble Bond Dickinson - IT Services Manager 

We originally chose Sunrise over ten years ago, and it has proven to be a flexible, powerful platform across our evolving activities. Sunrise provides an adaptable framework to help us automate and add new services.

NHS Informatics Merseyside - Head of IT Service Operations

We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area.

Information Governance and IT Services Manager - Tendring District Council

Book a Demo

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 Get a personalised walkthrough of Sunrise - No hard sell, just a genuine look at whether we're the right fit. Submit your details and we'll be in touch.