Gain control of your IT Operations
From managing change requests, to identifying critical issues with your IT assets, your IT department is under a constant threat of being overloaded with demands and requests which without proper management can easily be lost or missed.
But this doesn’t need to be the case. Sunrise’s IT Operations features ensure that your Service Management functions can work together and collaborate on one single platform.
Never lose sight of your configuration items, keep control of your release processes and deployment of your packages of change and monitor the most critical issues so that you are proactive in managing your IT environment – not reactive.
Get back in control of your IT Operations with Sunrise IT Service Management.
Using Sunrise ITSM
Many of our customers have taken advantage of the services available to control and manage their IT Operations, one of those customers is INPS who uses Sunrise’s Configuration Management functionality to track the numerous services that it supports. Thanks to Sunrise ITSM, INPS know exactly which customers are connected to the different systems they have in place and how they are using the various services, enabling them to target any changes swiftly and accurately.
What’s Included?
Within Sunrise IT Service Management, the following IT Operation services are available:
Event Management
CMDB
Change Management
Product & Order Management
Project Management
Release Management
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."
