It Operations

Gain control of your IT Operations

From managing change requests, to identifying critical issues with your IT assets, your IT department is under a constant threat of being overloaded with demands and requests which without proper management can easily be lost or missed.

But this doesn’t need to be the case. Sunrise’s IT Operations features ensure that your Service Management functions can work together and collaborate on one single platform.

Never lose sight of your configuration items, keep control of your release processes and deployment of your packages of change and monitor the most critical issues so that you are proactive in managing your IT environment – not reactive.

Get back in control of your IT Operations with Sunrise IT Service Management.

Using Sunrise ITSM

Many of our customers have taken advantage of the services available to control and manage their IT Operations, one of those customers is INPS who uses Sunrise’s Configuration Management functionality to track the numerous services that it supports. Thanks to Sunrise ITSM, INPS know exactly which customers are connected to the different systems they have in place and how they are using the various services, enabling them to target any changes swiftly and accurately.

What’s Included?

Within Sunrise IT Service Management, the following IT Operation services are available:

Event Management

As automated server and application monitoring tools make increasing levels of information available to system administrators, it is important to be able to filter events that require action from events that do not.

CMDB

When something goes wrong it’s important to have an accurate Configuration Management Database (CMDB) containing a record of each Configuration Item (CI).

Change Management

Change is inevitable but managing it can be tricky. IT is complex, multiple stakeholders are often involved, and processes can be difficult to follow.

Product & Order Management

The management of orders for new IT equipment, following requests from users or just simple asset recycling, is critical to keeping on top of your IT estate.

Project Management

Managing complex projects, with multiple stakeholders, tight deadlines and fixed costs, can be both time consuming and fraught with issues.

Release Management

Accurate information, resource planning and management are all essential components of your release management strategy.

What Our Customers Say

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