AI-Powered IT Service Management Software

Introducing our self-service portal — making tech support as easy as pie for your end-users.

• Our sleek service desk software empowers users to manage their own needs through a simple, intuitive online portal.

• Raise new incidents or service requests with ease.

• Search for answers in an extensive, user-friendly knowledge base.

• Track existing incidents and stay updated on any service outages.

• Designed to give end-users more control, streamline support, and create a smooth, hassle-free experience.

Discover seamless incident management with our top-notch IT service management solution.

• Speed up incident classification and boost first call resolution rates with ease.

• Effortlessly escalate complex issues to the right individuals, resolver teams, or suppliers.

• Eliminate manual effort with our codeless graphical process builder.

• Automate key processes to ensure incidents are routed to the correct resolver groups.

• Routing can be based on classifications or key events for maximum efficiency.

• Get customers back on track faster and with less hassle.

Change is inevitable, but managing it doesn’t have to be difficult.

• Our change management feature, part of our robust service management software, helps reduce change risk.

• Efficiently manage, schedule, and communicate proposed changes.

• Identify business impacts early to make informed decisions.

• Gain approvals seamlessly within structured change processes.

• Stay in control at every step of the change lifecycle.

• Navigate the complexities of change with ease and confidence.

Unlock the power of knowledge with our ITSM software.

• Effortlessly publish and share crucial information across your service desk.

• Ensure customers receive faster, more consistent responses every time.

• Accelerate onboarding for new support staff with easy access to shared knowledge.

• Publish knowledge articles to self-service users so they can find solutions independently.

• Reduce the need for direct support contact by empowering users to self-resolve issues.

• Compile and share detailed information — including symptoms, causes, and resolutions — across your service desk.

• Boost overall support efficiency with well-structured, accessible knowledge.

Say goodbye to recurring tech hiccups with our problem management tool.

• Designed in alignment with ITIL problem management standards for best-practice handling.

• Create new problems directly from incidents or link incidents to existing problems.

• Track essential details such as affected systems and potential workarounds.

• Keep vital information easily accessible where it’s needed most.

• Share problem details via self-service or announcements to keep everyone informed.

• Reduce recurring issues and enjoy smoother, more reliable operations

Demand for new products and services is constantly growing, and IT must innovate to stay ahead.

• Managing this demand is crucial for minimising costs and delivering the right services at the right time.

• Our service request fulfilment feature enables you to create and maintain a service catalogue from an approved library of products and services.

• Customers can order pre-defined products and services from your IT service desk with full clarity on what they’ll receive, when it will arrive, and the cost involved.

• Empower customers by making the service catalogue available through the self-service portal.

• Customers can submit new requests and track existing ones through every stage of the approval and delivery process.

• Streamline service delivery while improving transparency and user satisfaction.