Building better customer relationships
Your business benefits greatly from operational efficiencies and sharing information consistently across multiple departments. Building a single picture of your customers from the beginning of the relationship onwards empowers you to build better relationships with those that matter, and ensures that your organisations goals are achieved. However, if handled badly each area has the potential to significantly impact your organisation with the negative impact felt on the bottom line, on your reputation, and on your operational effectiveness.
Using Sunrise ITSM
What’s Included?
IT Risk Management
Build a standardised approach to risk management across your IT estate, and other operational areas, and proactively manage known risks and their mitigation strategies
Training and Skills
Streamline training requests and approval processes, and see a complete picture of all delivered training and the skills acquired by your staff.
Ideas
Customer Feedback
CRM & Opportunities
Invoicing
IT Audit Management
Reduce the complexity of your compliance processes, and ensure full traceability and visibility of your audit results. Build confidence in processes and demonstrate compliance.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."
