Efficient Contract Management in one location
Managing thousands of contracts spanning hundreds of partners and suppliers can be a time consuming process, especially when they’re spread over multiple spreadsheets or systems. Sunrise Service Management allows you to manage your contracts easily and efficiently in a central location, tying them to suppliers and the services or equipment they provide.
Domains
Consolidate contracted web domains and store them in a centralised location.
1. What Does It Do?
- Track the details of all domain registrars
- Automated notifications of expiring domains
- Tie domains to their underlying customer contracts
- Monitor domain costs over time
- Associate the physical servers hosting the domain
2. Key User Benefits
- Keep on top of domain renewal and costs
- Improved vision of all customer information
3. More Info
Sunrise Service Management consolidates the details of these web domains into a single centralised location allowing you to track the customer contracts that the domain relates to, who the domain is registered with, when it expires and how much it will cost to renew. Sunrise Service Management provides automated notification of any domains due to expire, including what the renewal options are should they still be required.
Consolidate information about the domains you host within a single, easy to use, centralised store and gain a complete vision of all customer information.
1. What Does It Do?
- Consolidate your supplier details into a central location with secure access
- Keep track of the important individuals within each supplier
- Identify the assets provided by your key suppliers and their warranty status
- Monitor underpinning contracts for all of your suppliers and track their performance over time
2. Key User Benefits
- Improved supplier relationships
- Increased productivity
- Better visibility of risks within the supply chain
3. More Info
With Sunrise MSP you can allow your suppliers to log into your Service Management solution, giving them visibility of specific information such as incidents and problems they’re working on, orders for products and services they provide, projects and work orders they’re involved in, or any other element you may require. This ensures immediate access for all external third parties to the right information at the right time.
Supplier management is also fully integrated with the Sunrise Service Management Risk and Audit modules allowing you to identify potential issues within your supply chain, implement management controls, and perform regular audits where necessary to ensure appropriate quality is maintained. Integrated reports allow supplier performance to be analysed in detail, enabling you to focus on the bigger picture.
Whatever type of supplier you manage you’ll find tracking all your supplier commitments and activities a breeze with Sunrise MSP Service Management.
Supplier Management
Maintain a complete view of all your supplier activities, what they supply and their overall performance, by tracking and tracing their contributions to the delivery of your service to your customers.
Supplier Contract Management
Managing thousands of contracts spanning hundreds of partners and suppliers can be a time-consuming process. Manage your contracts centrally and link them with suppliers and the services or equipment they provide.
1. What Does It Do?
- Consolidate multiple contract sources into a central system of record
- Track contract start and end dates, licence details, costs and special terms
- Define the process of internal and legal review of each contract state such as suspension, termination and expiration
- Receive automatic notifications of contract deadlines, and keep on top of contract negotiations
- Tie contracts to suppliers and the IT services and equipment they provide
2. Key User Benefits
- Visibility of all active supplier contracts
- Never miss a contract renewal again
- Drive down contract costs by reporting on past supplier performance
3. More Info
With Sunrise IT Service Management you can keep on top of the critical workload of contract negotiations, and banish the myriad of spreadsheets containing approved suppliers and their contracts. You’ll receive plenty of early warning for expiring contracts, be able to share details of contract discussions, as well as report on supplier performance over time.
Sunrise IT Service Management helps you reveal wasted investments on licences that are no longer used, and to renegotiate ineffective contract terms. You’ll never be left wondering which supplier supports which hardware and software and under which contract.
1. What Does It Do?
- Track customer contract dates, services supplied, and any special negotiated contract terms
- Define default Service Level Agreements and service availability targets
- Track contract costs and raise invoices according to contract schedule
- Identify products and services provided under the terms of the contract
2. Key User Benefits
- Improved visibility of contracted terms
- Manage contract costs
- Improved information sharing across all areas of your business
3. More Info
Sunrise Service Management’s defined process of internal and legal review, including termination and expiration of contracts, provides a framework from which all contracts and costs can be managed easily and efficiently. What’s more, with automatic notifications of contract deadlines and costs, Sunrise Service Management allows organisations to keep on top of the critical workload of contract negotiations. It can assist in the reduction of costs through performance analysis under the terms of previous and current contracts, allowing for improved renegotiation of contract terms.
Left unchecked, over delivery of services in relation to agreed contracts can be wasteful. All customer activities recorded in Sunrise Service Management can always be linked back to the originating customer contract ensuring you’ll always have a full picture of the effectiveness and profitability of a specific contract.
Regardless as to whether your contracts are an all-you-can-eat fixed term, break/fix, time and materials, or based on service credits, managing your customer contracts with Sunrise Service Management will help you deliver the right services under the appropriate terms of the contract.
Customer Contracts
Deliver the right services, to the right customers, at the right time. Build a centralised customer contract database and improve visibility of customer-specific contract terms.
Product and Order Management
Gain complete visibility and control of your incoming IT by publishing a list of approved products, and managing orders from quotation, to approval, confirmation, and through to delivery on-site.
1. What Does It Do?
- Manage a single point of reference for all purchasing transactions within the IT department
- Track current and historic price information for your approved products lists
- Manage supplier part numbers, and expected lead time for approved products part
- Track the status of your orders, split deliveries, signatories and the ultimate destination of equipment
- Upload and attach original procurement documentation, order forms, invoices, and scanned copies of delivery notices
2. Key User Benefits
- Make better informed buying decisions
- Increase productivity
- Save time and costs
- Increase order visibility and control
3. More Info
Order Management is tightly integrated with both Product Management so that orders are raised only for products that are currently available from suppliers, approved for internal use, and available within your published catalogue. Information such as purchase price, tax rates, last purchase date, and lead times can be defined for each certified product, and used to make better informed buying decisions.
Order Management incorporates a comprehensive procurement approval process, and allows the tracking of individual orders featuring multiple order-lines. This provides traceability to corresponding invoice information and increases your visibility and control. Successful deliveries can be automatically added to the Configuration Item database (CMDB) on completion of the order, ensuring there’s no double-handling of information.
Gain complete visibility over your IT procurement requests, with Sunrise IT Service Management Product and Order Mangement.
Using Sunrise Service Management
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."
