ITSM Release Management

Group multiple changes together into a single release package, simplify your rollouts, and never miss a release target again. Track problems, known errors, and further change requests associated with each of your releases.

Introduction

Accurate information, resource planning and management are all essential components of your release management strategy. Without a consolidated release management process you’re prone to complexities, issues and potential pitfalls that create havoc, confusion, and lost revenue. Not to mention the unhappy customers. Sunrise IT Service Management gives you a holistic overview of how each release impacts all other areas of your service desk. Sunrise IT Service Management’s Release processes ensures each Change Request related to each release package is centrally stored, always available, and up-to-date. Key milestones relating to each release can be flagged, with automatic alerts being sent to interested parties when key dates are reached. Training and documentation updates can be scheduled around key release dates, again with email notification where appropriate. In addition, records of test cycles can be maintained and analysed for future reference, as well as adding any known issues as problems and associating these with the release package and individual Change Request that introduced them.

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Through careful and controlled Release Management processes, significant reductions in costs can be seen, through improved utilisation of your valuable IT resources. This ensures a greater quality of each Release, as well as an overall reduction of the length of time it will take you to roll out.

Sunrise IT Service Management’s Release processes will put you in control of every step of your route to live deployment for your packages of Change.


Release Management in a nutshell

  • Tightly integrated with Change Management processes allowing grouping of packages of work
  • Track release business case, scope, and Release readiness
  • Verify, reject or approve Releases
  • Track the total effort and cost expended on each Release
  • Create and link new Known Errors affecting a release as well as new Change Requests

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Sunrise Customers

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“The initial Sunrise deployment was so successful that we decided to expand the technology to our Customer Service operation”

Key Benefits

  • Reduce costs
  • Increased customer satisfaction
  • Improved communication
  • Reduced number of errors
  • Complete visibility
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