Sunrise Software appoints new Head of Service Delivery to support business growth and provide first class customer experience.
Chessington, Surrey, 11 February 2015. Sunrise Software, a leading supplier of Service Management solutions has announced the appointment of Dean Coleman as Head of Service Delivery. Dean Coleman’s role is to support business growth by restructuring and strengthening both professional services and the project delivery team at the company. As a passionate advocate of proactive customer engagement Dean aims to use feedback from both customers and staff, to build services, striving for continual improvement in Service Management. His target is to deliver high quality software solutions to all Sunrise customers, on-time and on-budget.
Dean Coleman is an experienced Service Management expert with a strong background in IT support services and project management. Before joining Sunrise he worked for several organisations that use Sunrise products. He first came in contact with Sunrise working for Allied Irish Bank as a Network Analyst before moving to another customer, UKN Group, a managed services and technology solutions provider, where he was responsible for all client operations. Finally he worked directly with clients as an IT Service Management Consultant and also with the Service Desk Institute as a Service Desk Certification Auditor.
On his appointment Dean said: “I have always been impressed by the Sunrise product set having used it for so long and seen it go through many changes and improvements. However the differentiator was the people and the culture of Sunrise. Over the years I have built up a relationship with Sunrise and have come to trust the product and the business.”
Geoff Rees, Business Services Director of Sunrise, said: “We have known and worked with Dean as a client for many years and are delighted that he has now joined us as Head of Service Delivery. His vision and knowledge of the product, as well as his ability to lead teams and a proven track record in delivering IT solutions will help us drive the business forward.”