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Software-as-a-Service IBM Cloud Datasheet

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Software-as-a-Service IBM Cloud Datasheet

Sunrise Software is proud to be an IBM Business Partner, hosting its SaaS services on IBM Cloud, a world class cloud service developed by IBM. Information security standards and management practices for cloud services are aligned to ISO/IEC 27001 standard for information security management and comply with the ISO/IEC 27002 Code of Practice for Information Security Controls. Assessments and audits are conducted regularly by IBM to track compliance with its information security standards. Additionally, independent third party industry standard audits are performed annually in all IBM production data centres.

The case for placing business applications in the Cloud and for ‘Service’ based charging models has been widely made. Cloud based solutions allow for a flexible, scalable, and secure approach to accessing your business applications and data wherever and whenever you need it. SaaS (Software as a Service) has changed the way that organisations access and consume both applications and data. Whether your interest is in software for the Service Desk, IT Service Management, or client facing Help Desks, Sunrise’s Cloud proposition delivers the functionality that you need, from a world class hosted environment.

Confidence in the Cloud

Sunrise Software’s Cloud offering is a scalable, secure, highly available and reliable enterprise-class service with no costly hardware and upfront licence fees, leading to a more predictable overall cost model. With encrypted access to a unique portal your data is kept secure,
and not combined with any other customer’s information.

Business Continuity

All data is backed-up for business continuity and disaster recovery purposes and continually and pro-actively monitored to ensure your cloud solution delivers the “always on” certainty that your business needs. Maintenance patches are automatically applied ensuring you’re always up-to-date and on the latest version – important from both a security and performance perspective.

Your Sunrise software solution is hosted in an IBM Cloud Tier III Data Centre:

More than just a secure building…. Building and operating a best in class data centre involves more than filling a room with servers. Every aspect of an IBM Cloud data centre—from the UK location of Sunrise data and accessibility to power density and redundancy—is designed to guarantee its security, resiliency, and efficiency. IBM builds each centre to the same spec and equip it to provide the full IBM Cloud catalogue of services. And each is staffed 24×7  with experts to troubleshoot and address the rare issues that can’t be directly resolved through our automated management system.




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