ITSM
You don't have an AI problem. You have a data problem.
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This year, 3 themes keep coming up again and again: knowledge management, AI adoption, and data quality. On the surface, they’re separate challenges - but in reality, they’re deeply connected. In this session, we’ll bring those conversations together and explore how service desks can turn everyday ticket activity into structured knowledge, reliable data, and AI-ready foundations.
Key Takeaways:
✓ How to turn ticket data into high-value knowledge (and why AI accelerates this by up to 95%)
✓ What “good” data actually looks like - and how to fix it if yours isn’t there yet
✓ How to assess whether your service desk is ready for AI now, or what needs to change first
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