Managed Service Providers
Managed Service Providers
Quality of service is critical for Service Providers to safeguard their customers’ long term business objectives. Maintaining excellent Service Management over multiple communication channels, including telephone and email communication, internet Self-Service, and social media, is paramount.
There is constant pressure on Service Providers to supply innovative new services and to grow business activities, customers and revenues, so they need to provide an excellent service and whilst maintaining a tight grip on costs. Remaining continually competitive within their chosen market is vital, and quality of customer support is seen as a key competitive differentiator.
Connecting you and your customers
With its intuitive and 100% browser-based interface, Sunrise Service Management improves the performance and quality of your customer support, and puts a smile on your customers faces.
Why did Cognito select Sunrise?
It was clear that Sunrise’s priority was to understand our eeds tather than adopt a ‘one size fits all’ approach
Supports Center manager, Cognito
Building your perfect solution
Match your chosen Sunrise Service Desk with a specially tailored package of Sunrise services, including consultancy and training – tailored to meet the needs of your organisation.
Whether you’d rather opt for your own local installation in your own data centre, or subscribe to our cloud-based Service Desk, Sunrise have you covered. Simply fire up your favourite browser, access your secure Sunrise application, and you’re off.
On-going support for your Service Desk is vital for those moments when you need assistance from those “in the know”. From telephone and email support, self-service portal, website, and downloads, to new releases of software, Sunrise support is always there for you.
As a Sunrise customer you'll experience regular communication via email, have conversations with your peers on our LinkedIn group, and be invited to our annual user group meetings. Rest assured that you'll belong to a large community of satisfied users.
Implementing your new software system might seem a bit daunting at first but, with our structured approach, we’re there from the initial design days to the moment you go live, to ensure your Service Desk delivers on your vision.
Sunrise offers a range of training courses from the basics required by support agents and other users, through to day-to-day system administration, and full configuration, to enable you to get the most from your investment.
‘On-premise’ or ‘Cloud’? ‘Capex’ or ‘Opex’? Perpetual licence, or subscription licence? Concurrent users or ‘named’ – or both? Whatever your requirements we won’t let the difficult stuff get in the way of doing business. Contact us and we'll find the right option for you.
Not just a supplier, but a partner
We looked at a lot of different solutions and liked the fact that Sunrise is a UK company with an established buisness and their flexible approach meant that we can work with them as partners
Chariman & Founder, ANS Group