Flexible and efficient
Housing Associations’ IT departments face the challenge of servicing organisational IT demands from head office to field workers, on a daily basis. A flexible and efficient IT Service Management software platform can support the Housing Association during times of organic growth and merger, as the technological demands of co-workers and customers advance and even as budgets are restricted.
Sunrise ITSM service desk software enables Housing Associations to deliver a proactive, innovative and digitally-aware environment that is underpinned by flexible and efficient practices. Budget constraints are a reality for many and Sunrise ITSM is proven to deliver outstanding value.
- Self-Service has been seen to successfully divert 70%+ of calls
- Automation by astute use of workflow is a proven means to deliver more for less
- Shared services models also support cost-savings when appropriate
- SaaS or on-premise installations available
- Multiple-department, non-IT helpdesks are configurable
Housing Associations have used Sunrise ITSM for their in-house and Shared Service Desks for many years: just a few of them are listed here. Sunrise also has a wide range of public sector ITSM customers in Local and Central Government, NHS and Education, as well as other Not for Profit organisations.
What Our Customers Say
We are proud to work with so many organisations in the not-for-profit and public sector; read what some of these customers say about Sunrise.
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."