Case Studies
Flexible and efficient
Housing Associations’ IT departments face the challenge of servicing organisational IT demands from head office to field workers, on a daily basis. A flexible and efficient IT Service Management software platform can support the Housing Association during times of organic growth and merger, as the technological demands of co-workers and customers advance and even as budgets are restricted.
Sunrise ITSM service desk software enables Housing Associations to deliver a proactive, innovative and digitally-aware environment that is underpinned by flexible and efficient practices. Budget constraints are a reality for many and Sunrise ITSM is proven to deliver outstanding value.
- Self-Service has been seen to successfully divert 70%+ of calls
- Automation by astute use of workflow is a proven means to deliver more for less
- Shared services models also support cost-savings when appropriate
- SaaS or on-premise installations available
- Multiple-department, non-IT helpdesks are configurable
Housing Associations have used Sunrise ITSM for their in-house and Shared Service Desks for many years: just a few of them are listed here. Sunrise also has a wide range of public sector ITSM customers in Local and Central Government, NHS and Education, as well as other Not for Profit organisations.
What Our Customers Say
We are proud to work with so many organisations in the not-for-profit and public sector; read what some of these customers say about Sunrise.
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."
