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Resources

 

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resources
ITSM

SaaS Vs Premise

23 May 2017
SaaS Vs Premise

Download this research paper from the Service Desk Institute.

  • The paper explores the benefits and challenges of on-premise ITSM vs SaaS.
  • The process of securing funding and resources for an ITSM tool.
  • The procurement process, and measures for disaster recovery, business continuity, and data restoration.
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