IT Service Management
Transform your IT department with outstanding service performance and the tools you need to prove it
IT Service Management
Whether you’re looking for a powerful and comprehensive Service Management solution for a large corporate, or a simpler call management tool, Sunrise puts you in control of your end-user’s support needs.
Sunrise IT Service Management includes an integrated suite of processes to empower your IT Service Desk with the tools that support the needs of both agent and end-user.
Sunrise ITSM will help you to achieve your organisation’s goals, whether that’s to become ITIL aligned, increase the productivity of your Service Desk or improve customer satisfaction – no matter the goal, we are confident that Sunrise ITSM will help take your IT Service Desk and the management of related or similar organisational processes to the next level.
Learn more about Sunrise ITSM
Sunrise ITSM includes a suite of reports which meet the Service Desk Institutes (SDI) Performance Results Reporting Compliance standard, ensuring a high standard of reporting that will help you on your way to achieving SDI accreditation.
Supporting your journey for ITIL adoption
How can we help?
Whether you are looking for an IT Service Desk Software solution based on ITIL® best practices, a simple IT call management system or something in-between to help to improve the overall performance of your IT support processes, we are certain that we have a solution that will work for you.
A new generation of IT Service Management and Service Desk software
With its intuitive and 100% browser-based interface, Sunrise IT Service Management improves the performance and quality of your IT support, and enables you to achieve your organisations goals.
IT Asset Management
Sunrise IT Service Management is integrated with best-of-breed IT Asset Management software from Certero, managing your software assets throughout their life cycle – from purchase and installation, to maintenance and removal. Essential information for IT, Procurement, Financial and Asset Managers on the assets which the business owns and relies on.
Certero’s suite of complementary software applications maximises the return on your IT Assets and drives real efficiencies in cost and service provision, both upfront and ongoing.
- IT Asset Management
- Software Licence Compliance
- AssetStudio IT Asset Management
- Self-Service Password Reset
- PC Power Management
Building your perfect solution
Match your chosen Sunrise Service Desk with a specially tailored package of Sunrise services, including consultancy and training – tailored to meet the needs of your organisation.
Whether you’d rather opt for your own local installation in your own data centre, or subscribe to our cloud-based Service Desk, Sunrise have you covered. Simply fire up your favourite browser, access your secure Sunrise application, and you’re off.
On-going support for your Service Desk is vital for those moments when you need assistance from those “in the know”. From telephone and email support, self-service portal, website, and downloads, to new releases of software, Sunrise support is always there for you.
As a Sunrise customer you'll experience regular communication via email, have conversations with your peers on our LinkedIn group, and be invited to our annual user group meetings. Rest assured that you'll belong to a large community of satisfied users.
Implementing your new software system might seem a bit daunting at first but, with our structured approach, we’re there from the initial design days to the moment you go live, to ensure your Service Desk delivers on your vision.
Sunrise offers a range of training courses from the basics required by support agents and other users, through to day-to-day system administration, and full configuration, to enable you to get the most from your investment.
‘On-premise’ or ‘Cloud’? ‘Capex’ or ‘Opex’? Perpetual licence, or subscription licence? Concurrent users or ‘named’ – or both? Whatever your requirements we won’t let the difficult stuff get in the way of doing business. Contact us and we'll find the right option for you.
Because Sunries ITSM is simple and flexibel to use, we can now do everything very quickly, demonstrably boosting IT efficiency and significationly acclerating user response times.
IT Service Manger, United Biscuits