Take control with Sunrise
Sunrise IT Service Management is a comprehensive platform for managing today’s process centric IT organisation.
Today’s IT department works as a business or organisational ‘enabler’ and as well as providing support and service, a broad range of operations and processes can be managed via help desk software to ensure that technology investments deliver successful outcomes.
Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organisation – not just your IT department.
What’s Included?
Sunrise ITSM contains over 30 different services designed to manage today’s IT department. Sunrise’s highly configurable software engine means that these services can be readily changed and personalised to meet the requirements of individual organisations.
Service Desk
From Incident Management to Self-Service, our Service Desk modules are designed to keep your Service Desk efficient and your customer satisfaction levels high.
IT Operations
Sunrise ITSM provides the controls and processes to ensure that operational matters are effectively managed.
IT Business Management
Everything that the IT team needs to be effective and in shape to support the needs of the business – not just the IT department.
Reporting & Analytics
Whether you need to track historical data or capture real-time information Sunrise ITSM includes powerful reporting options.
Resource Planning
View, assign, schedule and change events on your service team’s calendar.
Download our ITSM Brochure
With IT departments responsible for much more than just the Service Desk, greater capabilities are required from a modern Service Management platform. Discover how Sunrise ITSM can help you manage processes, events, and functions that impact on the effective performance of the entire enterprise.
Customer Success Stories
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."
