Complete control of your IT organisation

Sunrise IT Service Management is a comprehensive platform for managing today’s process centric IT organisation. Today’s IT department works as a business or organisational ‘enabler’ and as well as providing support and service, a broad range of operations and processes can be managed via help desk software to ensure that technology investments deliver successful outcomes.

From ITSM Service Desk to IT Operations aligned with ITIL best practices, IT Business Management to full Reporting and Analytics, compliant with SDI Certification Standards, Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organisation – not just your IT department.

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What is included?

Sunrise ITSM contains over 30 different services designed to manage today’s IT department. Sunrise’s highly configurable software engine means that these services can be readily changed and personalised to meet the requirements of individual organisations.


Service Desk

From Incident Management to Self-Service, our Service Desk modules are designed to keep your Service Desk efficient and your customer satisfaction levels high.


IT Operations

Sunrise ITSM provides the controls and processes to ensure that operational matters are effectively managed.


IT Business Management

Everything that the IT team needs to be effective and in shape to support the needs of the business – not just the IT department.


Reporting & Analytics

Whether you need to track historical data or capture real-time information Sunrise ITSM includes powerful reporting options.

Resource Planning

View, assign, schedule and change events on your service team’s calendar.

Customers who use it

Many of our customers start their journey with Sunrise IT Service Management within the IT department and then go on to introduce a Service Management approach to other areas of the business – maximizing their return on investment – below are examples customers who did exactly that.

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Whatever your requirements, join other organisations in discovering what Sunrise Software can do for you.

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