IT Business Management - Sunrise Software

Empowering IT teams to improve relationships

There are many factors that can impact an IT department and ultimately the organisation it is a part of. From out of control expenses, or ensuring that your team is appropriately trained, to the management of supplier contracts and risk, each has the potential to significantly impact your IT department or organisation. If these areas are handled badly, the negative impact can be felt on the bottom line, on your reputation, or on your operational effectiveness.

IT teams do not work in silos. There are often suppliers and contractors to work with, in addition to the other departments in your organisation, and having a tool in place that will help you manage these relationships will not only save you time and money, but will also ensure that these relationships are kept healthy and happy.

A great IT Service Management tool will empower your IT teams to build better relationships with those that matter, and ensure that your organisations goals are achieved.

Using Sunrise’s API

One customer who used Sunrise’s API for Phoenix Business Solutions to design a unique integration enabler between Sunrise and the firms’ document management system, HP WorkSite.

What’s Included?

Supplier Contract Management

Managing thousands of contracts spanning hundreds of partners and suppliers can be a time-consuming process. Manage your contracts centrally and link them with suppliers and the services or equipment they provide.

Service & Supplier Management

Maintain a complete view of all your supplier activities, what they supply and their overall performance, by tracking and tracing their contributions to the delivery of your service to your customers.

Service Contract Management

Deliver the right services, to the right customers, at the right time. Build a centralised customer contract database and improve visibility of customer-specific contract terms

IT Risk Management

Build a standardised approach to risk management across your IT estate, and other operational areas, and proactively manage known risks and their mitigation strategies

Training and Skills

Streamline training requests and approval processes, and see a complete picture of all delivered training and the skills acquired by your staff.

Work Orders

Ensure the efficient and timely completion of internal and external Work Orders, and never lose track of outstanding activities again.

Time Cards and Expenses

Keep tabs on all time taken and expenses incurred in supporting, maintaining or implementing your IT strategy, and reduce the likelihood of hidden support costs.

An Integrated Platform

Integrate your Service Desk with other essential applications and services using our REST or SOAP based Application Programming Interface. Improve information sharing and never operate in a silo again.

IT Audit Management

Reduce the complexity of your compliance processes, and ensure full traceability and visibility of your audit results. Build confidence in processes and demonstrate compliance.

What Our Customers Say

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