Empowering IT teams to improve relationships
There are many factors that can impact an IT department and ultimately the organisation it is a part of. From out of control expenses, or ensuring that your team is appropriately trained, to the management of supplier contracts and risk, each has the potential to significantly impact your IT department or organisation. If these areas are handled badly, the negative impact can be felt on the bottom line, on your reputation, or on your operational effectiveness.
IT teams do not work in silos. There are often suppliers and contractors to work with, in addition to the other departments in your organisation, and having a tool in place that will help you manage these relationships will not only save you time and money, but will also ensure that these relationships are kept healthy and happy.
A great IT Service Management tool will empower your IT teams to build better relationships with those that matter, and ensure that your organisations goals are achieved.
Using Sunrise’s API
One customer who used Sunrise’s API for Phoenix Business Solutions to design a unique integration enabler between Sunrise and the firms’ document management system, HP WorkSite.
What’s Included?
Supplier Contract Management
Service & Supplier Management
Service Contract Management
Deliver the right services, to the right customers, at the right time. Build a centralised customer contract database and improve visibility of customer-specific contract terms
IT Risk Management
Training and Skills
Work Orders
Time Cards and Expenses
An Integrated Platform
IT Audit Management
Crisis Management
Sunrise ITSM supports your need for centralised management of impacts, tasks and risks related to a Crisis.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."
