Centralised Service in time of Crisis
Unprecedented circumstances may dictate that the organisation has to move quickly. Sunrise ITSM supports your need for centralised management of impact, tasks and risks related to a Crisis, giving you improved visibility and control and helping you to make better-informed decisions.
1. What Does It Do?
- Accurately allocate and manage the resources required
- Keep a record of all requirements for each crisis
- Identify and schedule tasks and milestones
- Monitor and manage any crisis-specific issues and assign to the project team for resolution
- Easily identify project-specific risks and track mitigation strategies
2. Key User Benefits
- Improved understanding of crisis interdependencies
- Clearer visibility of current crisis status and risks
- Flexibility to accommodate fast evolving situation
- Improved allocation of resources
3. More Info
Sunrise ITSM allows you to create and see the current status of all aspects of the Crisis at a glance, to manage tasks and issues to tight deadlines, to deliver against key tasks, and to keep control of the situation. Employees’ changed circumstances e.g. furlough, impact on assets and suppliers, knowledge, incidents and other tasks can all be linked to the Crisis. With Sunrise ITSM Crisis Management you’ll have the right information on hand when you need it, helping you mitigate negative impacts on the organisation.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "