Ensure everyone is up-to-date with the latest Service Desk activities and information by publishing announcements to staff and supported end-users.
1. What Does It Do?
- Publish announcements, questions, warnings, or other types of announcements
- Target announcements where they’re needed to specific individuals or groups, or even just send it to everyone
- Attach supporting documentation to provide additional information if required
- Set future publish dates that automatically make announcements available for others to see
- Automatically expire old announcements when they’re no longer relevant
2. Key User Benefits
- Reduce calls to the Service Desk and keeping everyone informed by proactively communicating important Service Desk announcements via Self-Service
- Reduce miscommunication by ensuring everyone is on the same page at the same time
3. More Info
There’s always something going happening on the Service Desk, and all too often you need to let others know of something important, whether it’s a major Incident, a known fault or service outage, or just an update on on-going project work. Keeping everyone informed, especially your customers, is no easy feat when you’re already a busy department.
Keeping everyone up-to-date with important information is easy with Sunrise Service Management. Whether it’s a simple announcement about Service Desk opening times, changes to people and processes, or information about service availability, Sunrise Service Management lets you make announcements to individuals, groups, or simply everyone, via Self-Service.
All announcements can be set to be published automatically allowing you the ability to define future announcements with ease. They can even be set to expire when the date has passed and the information is no longer relevant.
Whatever you have to say, however, you want to say it, you can be sure that Sunrise Service Management enables you to target your Service Desk’s announcements to the right people and at the right time.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "