Sunrise Version 5.0 of Service Management Platform Has Arrived

Latest release of Sunrise Service Management platform offers enhanced customisability and support for HTML5

Sunrise Software ships version 5.0 of Service Management platform

Chessington, Surrey, 04 November 2015. Sunrise Software, a leading supplier of IT service management (ITSM) solutions, is launching a new version of its Sostenuto Service Management platform which offers simplified administration and enhanced customisability. The latest browser-based version 5.0 software offers support for customers migrating to HTML5 and will enable organisations to seamlessly tailor the platform to its own requirements using the new workflow editor and screen designer capabilities.

The completely web-based Sostenuto platform, which can be accessed on all browsers, will enable greater simplification in the management of processes as organisations continue to move away from legacy browser plug-ins. Sostenuto will help businesses speed up the design customisation and implementation process so they can reap the benefits of the efficiencies afforded by the HTML5 model.

Amongst the new features within the latest version include the new screen designer capability, which provides users with the ability to easily, and in real-time, amend and customise the screen design. Via the use of drag and drop capabilities to move fields around the screen for optimum visibility of core forms, users will be able to tailor the whole interface no matter what device they are accessing the platform from.

As IT infrastructures continue to grow more complex and organisations seek solutions to support their agile IT objectives, Sostenuto 5.0 also features an enhanced workflow editor for the efficient management of business processes.

According to Neil Penny, Product Director of Sunrise, “Since our service management software is increasingly being used beyond the confines of the IT organisation to manage processes and people in diverse areas like human resources, we are constantly striving to improve its ease of use. Usability is fundamental to us and with version 5.0 we are confident that even non technical staff will be able to make customisations to screens and tailor the interface to their own requirements.”

He continues, “By putting the control in the hands of our customers it means they aren’t constrained and they can customise the platform so it addresses their individual business objectives. Google’s recent move to drop support for some browser plug-ins has accelerated the migration to HTML5 and we are enabling our customers to make this transition with ease.”

The new version of the software is now shipping for all new orders and existing customers wishing to migrate to the latest version should contact Sunrise on 020 8391 9000 or

For more information on Sunrise Software, its products, services and customers visit

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About Sunrise Software

Sunrise Software has 20 years’ experience implementing service management software that enables organisations to support both internal and external customers. Available as an on-premise or as a Software as a Service/ Cloud solution, its software is used by numerous high profile organisations including Anglian Water, the NHS, University of Greenwich, Muller Dairy and many more.

The software is designed to meet industry best practice and is easily configurable to meet individual organisations’ specific needs. Sunrise’s solutions are browser based, making it easy and intuitive to use. It comes in several versions suitable for Customer Service departments that are speaking to external customers, IT departments providing technical and support services to the business, and other departments such as Facilities management and HR/Payroll that are providing services to staff and managing third party suppliers.

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Media Contacts

Kim Smith/Matt Brown

éclat Marketing for Sunrise Software

T: 01276 486000


Carly Nessmann                                                      

Marketing Manager

T: 020 8391 9000



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