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Sunrise IT Service Management Software

Sunrise provides IT Service Management software to help you efficiently manage your service organisation. Its adaptable processes are also applicable to MSP and Shared Service teams, as well as HROperational and Facilities departments.

Our IT Service Management Software is created with specific service desk needs and IT organisation (ITIL) best practice in mind. Easy to use graphical interfaces prove their worth time and again; our customers frequently remark on how quickly they can work, report, make changes and on-board new team members. The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the specific needs of the organisation, often beyond the initial remit of ITSM.

Why Select Sunrise?

Our customers repeatedly find our IT Service Management software easy to use and adaptable to their needs.
For over 20 years, clients across all types of private and public sector organisations have put their trust in Sunrise;
our customer testimonials and case studies speak for themselves.


  • John Griffith

    Application Support

    Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.


  • Alice Trethewey

    Service Improvement Manager

    We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers.


  • Daniel Whitehouse

    Service Delivery Manager, Callstream

    Sunrise has enabled us to create an agile, high performance Customer Service Desk that lies at the very heart of our business  


  • Paul Rogers

    Professional Service Director

    Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business.


  • David Gordon

    Central Services Manager

    With the support of Sunrise, we have been able to deliver a customer-led service, backed up by mature processes for IT and customer support, and a solid framework for measuring service targets and managing resources.


  • Drew Keavey

    Head of Information Learning Technology

    We liked the look and feel of Sunrise ITSM – the Self-Service has a consumer look and feel and is easier to use for our end users.


  • Paul Lovegrove

    IT service delivery manager

    "It’s two-fold, the reporting is excellent and the ease in the software makes a big difference. Ultimately it works for our customer as we can provide them with a more timely service."


  • Steve Crawford

    Support Centre Manager, Cognito

    It was clear that Sunrise's priority was to understand our needs rather than adopt a 'one size fits all' approach  


  • Ian Butcher

    IT Operations Manager

    With Sunrise, we can quickly develop and adapt the system to deliver what we need right there, right then


  • Sue Keating

    Service Performance Lead

    For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs


  • Steve Garbett

    Support Manager

    Sunrise offered us an out-of-the-box solution with no hidden extras, even the Self-Service element came as part of the package. What is more, it is highly configurable, giving us the flexibility to adapt it ourselves, as our requirements evolve.


  • Jenny Collins

    Service Desk Manager

    The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered.


  • Simon Rees

    ICT Customer Support Manager

    Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.


  • Ian Samuel-Smith

    Head of Service Support

    We recognise the Sunrise solution as the tool that has helped us deliver on our objectives and has fundamentally improved the quality of the work delivered to the business.

What’s new at Sunrise?

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Demo Videos

Sunrise ITSM overview.
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View more ITSM demo videos.

Next Steps…

Let us show what Sunrise Service Desk Software can do.

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