IT Service Management Software
Sunrise provides IT Service Management software to help you efficiently manage your service organisation.
Available as SaaS or on-premise installation, our ITSM software is created with specific service desk needs and IT organisation (ITIL) best practice in mind. The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the specific needs of the organisation, often beyond the initial remit of ITSM.
Managed Service Providers
The adaptable processes of Sunrise Service Management software are also applicable to MSP and Shared Service teams.
It is the perfect platform for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.
Managed Service Providers
The adaptable processes of Sunrise Service Management software are also applicable to MSP and Shared Service teams.
It is the perfect platform for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."
