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Service Management Solutions

Empowering organisations to deliver services and manage processes through powerful service management solutions

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Why choose Sunrise as your service management partner?

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UK-Based

Our hosting infrastructure adheres to UK data protection regulations, providing an additional level of security.

Experience
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30 Years of Experience

With three decades of experience under our belt, we possess comprehensive expertise in service management.

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Service Desk Excellence

We take pride in being one of  two vendors acknowledged for achieving the SDI reporting compliant best practice standard.

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More Than Just Software

We focus on building long-term partnerships with some clients sticking with us for over 20 years.

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Part of the Volaris Group

As part of the Volaris Group, we're committed for the long term, allowing us to prioritise our customers and establish lasting partnerships.

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Approved G-Cloud Supplier

We're dedicated to streamlining procurement procedures, enabling organisations to enhance their IT operations with effective solutions.

ITSM

Service Desk Teams

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Sunrise provides ITSM software to help you efficiently manage your service desk.

Available as SaaS or on-premise, our ITSM software is created with specific service desk needs and ITIL best practice in mind. Empower your business with our fully configurable platform, equipped with over 30 modules to choose from, allowing you to craft a tailored solution that perfectly aligns with your unique requirements and ambitions.

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MSP

Managed Service Providers

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Managed Service Providers (MSPs) play a crucial role in ensuring smooth IT operations. To thrive in this competitive landscape, MSPs must prioritise simplifying everyday IT tasks, enhancing user satisfaction, and elevating service quality, all while minimising operating costs. Our MSP software provides the essential tools and functionalities to achieve these objectives seamlessly.

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HR Teams

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Sunrise HR case management provides HR teams with a centralised hub for managing employee interactions while automating key HR processes. With the ability to spot trends over time, ensure consistency, and maintain accuracy in issue resolution and advice, the platform empowers HR professionals to enhance efficiency and drive organisational success.

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Our customers

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We have a wide range of customers using Sunrise for a variety of different purposes, from ITSM to HR and MSP Service Desks: here are just a few of them from public sector, housing associations, NHS, not-for-profit and commerce from law, finance and technology.

Don't just take our word for it...

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Womble Bond Dickinson

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use. Sunrise met all of our needs, both in terms of the product and the company. We liked the people and were impressed by the straightforward, intuitive nature of the software, combined with the flexibility to allow us to configure it ourselves."

IT Services Manager
Informatics-Merseyside

"We originally chose Sunrise over ten years ago, and it has proven to be a flexible, powerful platform across our evolving activities. Sunrise provides an adaptable framework to help us automate and add new services."

Head of IT Service Operations
University Hospitals Of Derby and Burton NHS Foundation Trust

“Using Sunrise as our ITSM tool has enabled easy communication between IT teams as well as staff around our trust.  Automation and agile working is paramount to a successful Service Desk and Sunrise plays a key part in achieving these goals.”

Service Desk Manager

Latest News

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Latest Blog Posts

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4 Ways to Boost Service Desk Performance Through Positivity: SDI Event Insights
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5 Lessons SITS 2025 Taught Us About Service Desk Success
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How to Optimise Resource Planning for IT Projects
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