Daniel Whitehouse

Service Delivery Manager, Callstream

Sunrise has enabled us to create an agile, high performance Customer Service Desk that lies at the very heart of our business  

Steve Garbett

Support Manager

Sunrise offered us an out-of-the-box solution with no hidden extras, even the Self-Service element came as part of the package. What is more, it is highly configurable, giving us the flexibility to adapt it ourselves, as our requirements evolve.

Sue Keating

Service Performance Lead

For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs

Alice Trethewey

Service Improvement Manager

We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers.

Nicki Burton

Director of Technology & Corporate Programmes,

The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking.

Jenny Collins

Service Desk Manager

The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered.

Steve Crawford

Support Centre Manager, Cognito

It was clear that Sunrise's priority was to understand our needs rather than adopt a 'one size fits all' approach  

David Gordon

Head of IT Service Operations

As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value.

John Griffith

Application Support

Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.

Ian Butcher

IT Operations Manager

With Sunrise, we can quickly develop and adapt the system to deliver what we need right there, right then

Paul Rogers

Professional Service Director

Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business.

Simon Rees

ICT Customer Support Manager

Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.

Paul Lovegrove

IT service delivery manager

"It’s two-fold, the reporting is excellent and the ease in the software makes a big difference. Ultimately it works for our customer as we can provide them with a more timely service."