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Sunrise Software Features

Sunrise is 

Empowering organisations to deliver services and manage processes through powerful service management solutions

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IT Service Management Software

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Sunrise provides IT Service Management software to help you efficiently manage your service organisation.

Available as SaaS or on-premise installation, our ITSM software is created with specific service desk needs and IT organisation (ITIL) best practice in mind. The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the specific needs of the organisation, often beyond the initial remit of ITSM.

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Sunrise MSP

Managed Service Providers

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The adaptable processes of Sunrise Service Management software are also applicable to MSP and Shared Service teams.

It is the perfect platform for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.

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Sunrise HRCM

HR Case Management

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Sunrise HRCM is the perfect solution for HR Service Delivery and Shared Services capability.

With Sunrise HRCM, not only will HR teams have a single place for supporting large volumes of  employee interactions but they will also be able to automate and manage key HR processes, spot trends over time and ensure consistency and accuracy of issue resolution and advice.

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Our customers

We have a wide range of customers using Sunrise for a variety of different purposes, from ITSM to HR and MSP Service Desks: here are just a few of them from public sector, housing associations, NHS, not-for-profit and commerce from law, finance and technology.

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Book a demo to see how Sunrise can help you achieve your organisation's goals.

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What’s new at Sunrise

Latest News

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Latest Blog Posts

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5 Common ITSM Pitfalls in the NHS and How to Avoid Them
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Improving NHS IT Procurement: Best Practice Insights
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How Sunrise can support Cherwell customers
How Sunrise can support Cherwell customers beyond its 2026 end of life
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Latest Videos

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ITSM Demo: Automate, Integrate, Collaborate
ITSM Demo: Automate, Integrate, Collaborate
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Pay-off or Rip-off?
Pay-off or Rip-off?
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ESM in the New Normal
ESM in the New Normal
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What Our

Customers Say

Womble Bond Dickinson

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use. Sunrise met all of our needs, both in terms of the product and the company. We liked the people and were impressed by the straightforward, intuitive nature of the software, combined with the flexibility to allow us to configure it ourselves."

Gareth Humberstone
IT SERVICES MANAGER
Informatics-Merseyside

"We originally chose Sunrise over ten years ago, and it has proven to be a flexible, powerful platform across our evolving activities. Sunrise provides an adaptable framework to help us automate and add new services."

David Gordon
HEAD OF IT SERVICE OPERATIONS
University Hospitals Of Derby and Burton NHS Foundation Trust

“Using Sunrise as our ITSM tool has enabled easy communication between IT teams as well as staff around our trust.  Automation and agile working is paramount to a successful Service Desk and Sunrise plays a key part in achieving these goals.”

Colin Butcher
SERVICE DESK MANAGER
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