John Griffith

Application Support

Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.

Steve Garbett

Support Manager

Sunrise offered us an out-of-the-box solution with no hidden extras, even the Self-Service element came as part of the package. What is more, it is highly configurable, giving us the flexibility to adapt it ourselves, as our requirements evolve.

Dave Woods

IT Support Manager

The key to our success has been knowing what we wanted to achieve – and Sunrise has responded to our needs admirably, providing us with a practical and adaptable SaaS based platform to deliver on our plans, fast, now and in the future.

Karen Taylor

Service Management Consultant

It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'

Daniel Whitehouse

Service Delivery Manager, Callstream

Sunrise has enabled us to create an agile, high performance Customer Service Desk that lies at the very heart of our business  

David Gordon

Head of IT Service Operations

As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value.

Sue Keating

Service Performance Lead

For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs

Simon Rees

ICT Customer Support Manager

Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.

Nicki Burton

Director of Technology & Corporate Programmes,

The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking.

Paul Rogers

Professional Service Director

Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business.

Paul Lovegrove

IT service delivery manager

"It’s two-fold, the reporting is excellent and the ease in the software makes a big difference. Ultimately it works for our customer as we can provide them with a more timely service."

Steve Haslam

Head of Service Operations

Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world.

Ian Butcher

IT Operations Manager

With Sunrise, we can quickly develop and adapt the system to deliver what we need right there, right then

Jenny Collins

Service Desk Manager

The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered.

Alice Trethewey

Service Improvement Manager

We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers.