Solvyr®is our AI engine that automates triage, accelerates resolutions, enhances communication, and delivers knowledge faster - refining what service management can achieve.
30 Years of Experience
With three decades of experience under our belt, we possess comprehensive expertise in service management.
As part of the Volaris Group, we're committed for the long term, allowing us to prioritise our customers and establish lasting partnerships.
Approved G-Cloud Supplier
We're dedicated to streamlining procurement procedures, enabling organisations to enhance their IT operations with effective solutions.
Our Customers
Across the public and private sector, teams rely on Sunrise to run IT and HR service desks that simply work. Many have stayed with us for over a decade - and some have gone on to become Sunrise employees.
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use. Sunrise met all of our needs, both in terms of the product and the company. We liked the people and were impressed by the straightforward, intuitive nature of the software, combined with the flexibility to allow us to configure it ourselves."
IT Services Manager
"We originally chose Sunrise over ten years ago, and it has proven to be a flexible, powerful platform across our evolving activities. Sunrise provides an adaptable framework to help us automate and add new services."
Head of IT Service Operations
“Using Sunrise as our ITSM tool has enabled easy communication between IT teams as well as staff around our trust. Automation and agile working is paramount to a successful Service Desk and Sunrise plays a key part in achieving these goals.”
Service Desk Manager
Frequently Asked Questions
Is Sunrise available through G-Cloud?
Yes. Sunrise is an approved G-Cloud supplier, which means NHS trusts, councils, and other public sector organisations can purchase through the Crown Commercial Service framework without a full tender process.
What size organisations does Sunrise work best for?
Sunrise is designed for organisations with between 5 and 50 service desk agents. It's used across the UK public sector - including NHS trusts, local councils, and universities - as well as private companies too.
Does Sunrise support ITIL?
Yes. Sunrise is built around ITIL-aligned processes including incident management, problem management, change management, and service catalogue. It's used by organisations that need a structured, auditable approach to IT service delivery.
Where is Sunrise data hosted?
Sunrise SaaS runs on Microsoft Azure with UK data residency. Data stays within the UK, which is important for NHS and public sector organisations with data sovereignty requirements.
What is Solvyr and how does the AI work?
Solvyr is Sunrise's built-in AI engine. It handles automatic ticket triage, suggests resolutions based on your knowledge base, drafts communications for agents, and analyses survey responses. It's built into the platform — not a bolt-on — so it works from day one without extra configuration
Does Sunrise work for teams outside IT?
Yes. While many organisations start with IT, Sunrise is built as a service management platform - so it's equally at home running HR case management, facilities, or shared services. The same platform, workflows, and self-service portal work across departments, which means you're not buying separate tools for each team.
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Service Management Insights
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