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Simply Great Service Desk Software

Service Desk Management software solutions for everything IT and beyond

Providing Service
Management Software
since 1994

20 years of experience has taught the people of Sunrise a lot of things, the most important is that people just want good software which does what it promises…. and this is what we aim to deliver, great software tailored to suit your needs.

We offer a range of highly tailor-able Service Desk Management Software solutions to help you better manage not only your IT and Customer Service Desks, but any departments which manage processes such as HR, Facilities and beyond.

'Sostenuto' our platform

Each of our products are built using our highly flexible Service Management platform – Sostenuto.
100% configurable, the Sostenuto platform ensures that no matter which product you select you will be getting the best foundation on which to manage your Service Desk.

Read the latest independent report on Sostenuto

Read the Report

Any device, any location, any time

Our fantastic Mobile feature gives you the freedom to take your Service Desk Management software with you wherever you go, regardless of your location, the device you choose to take with you, or the time of day you need to access it. It's always there – with no reduction in service and the processes you can access.

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Challenge, motivate and reward

Introducing one of our latest features, Gamification.

A modern concept designed to engage, motivate and reward your Service Desk staff. Earn badges for great customer service, compete in challenges against peers, and level-up to show everyone your support prowess. This great new feature is available across our range of Service Desk Management Software.

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Find out more about Sunrise

Our Service Desk Management software solutions are designed to be flexible, use either straight from ‘the box’ or tailor it (with the help of our team of consultants, or your own in-house team) to suit the individual needs of your business. Watch our corporate video to find out a little bit more about the type of organisation we are, and what we have to offer….

The World of Sunrise

What do our customers say?

Discover how Ginsters uses Sunrise Service Desk software

Over 80% of users are using the self-service portal, with more than 60% claiming it has improved their overall experience of using IT

Fran Reilly
IT Support Technician, Ginsters

What impressed Bluebell?

We were impressed by Sunrise in their approach, professionalism and a commitment to our project that would ultimately assist us in achieving our strategy


Bluebell

What has Sunrise enabled Boyes Turner to do?

Streamlined IT and Facilities services which are aligned to business requirements has enabled our staff and partners to concentrate on what they do best

Rachael Tomkins
Service Delivery & Project Consultant, Boyes Turner

25% reduction in calls to the Service Desk

So popular is self-service that we’ve had to extend the initial trial and we’ve dramatically reduced the number of calls coming into the service desk by 25% in just two weeks

Steve Garbett
Support Manager, Trowers & Hamlins

Beyond IT for Palmer & Harvey

The initial Sunrise deployment was so successful that we decided to expand the technology to our Customer Service operation

Angela Lewis
IT Service Desk & Operations Manager, Palmer & Harvey

Select a solution to find out more...

To discover more about the exciting Service Desk Management Software we have to offer, please select one of the options at the top of the page

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