Sunrise IT Service Management Software

Sunrise provides IT Service Management software to help you efficiently manage your service organisation. Available as SaaS or on-premise installation, its adaptable processes are also applicable to MSP and Shared Service teams, as well as HROperational and Facilities departments. Our service desk software is widely used in both Public Sector ITSM and commercial organisations.

Our IT Service Management Software is created with specific service desk needs and IT organisation (ITIL) best practice in mind. Easy to use graphical interfaces prove their worth time and again; our customers frequently remark on how quickly they can work, report, make changes and on-board new team members. The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the specific needs of the organisation, often beyond the initial remit of ITSM.

Why Select Sunrise?

Our customers repeatedly find our IT Service Management software easy to use and adaptable to their needs.
For over 20 years, clients across all types of private and public sector organisations have put their trust in Sunrise;
our customer testimonials and case studies speak for themselves.


  • Alice Trethewey

    Service Improvement Manager

    We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers.


  • Steve Garbett

    Support Manager

    Sunrise offered us an out-of-the-box solution with no hidden extras, even the Self-Service element came as part of the package. What is more, it is highly configurable, giving us the flexibility to adapt it ourselves, as our requirements evolve.


  • Judy Barker

    , Information Governance & IT Services Manager

    We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area.


  • Jenny Collins

    Service Desk Manager

    The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered.


  • Paul Lovegrove

    IT service delivery manager

    "It’s two-fold, the reporting is excellent and the ease in the software makes a big difference. Ultimately it works for our customer as we can provide them with a more timely service."


  • Daniel Whitehouse

    Service Delivery Manager, Callstream

    Sunrise has enabled us to create an agile, high performance Customer Service Desk that lies at the very heart of our business  


  • Karen Taylor

    Service Management Consultant

    It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'


  • Nicki Burton

    Director of Technology & Corporate Programmes,

    The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking.


  • Ian Butcher

    IT Operations Manager

    With Sunrise, we can quickly develop and adapt the system to deliver what we need right there, right then


  • David Gordon

    Head of IT Service Operations

    As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value.


  • Simon Rees

    ICT Customer Support Manager

    Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.


  • Paul Rogers

    Professional Service Director

    Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business.


  • Steve Haslam

    Head of Service Operations

    Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world.


  • John Griffith

    Application Support

    Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.


  • Dave Woods

    IT Support Manager

    The key to our success has been knowing what we wanted to achieve – and Sunrise has responded to our needs admirably, providing us with a practical and adaptable SaaS based platform to deliver on our plans, fast, now and in the future.

What’s new at Sunrise?

Next Steps…

Let us show what Sunrise Service Desk Software can do.

Request a Demo or Quote