Key challenges for IT Service Providers…
There is constant pressure on Managed Service Providers to supply innovative new services and to grow business activities, customers and revenues. Needing to provide an excellent service, maintaining a tight grip on costs, while remaining continually competitive within their chosen market is vital, and quality of customer support is seen as a key competitive differentiator.
MSP help desk software is built to keep track of your contractual commitments across numerous customers, covering a myriad of supplied products and services. When each customer has their own complex hierarchy of service level targets to meet and report on, it’s easy otherwise to become lost in identifying who and what to support. Without this clarity your quality of service can suffer and support costs can inevitably increase.
A single platform providing complete control
With quality of service critical for IT Service Providers to safeguard their customers’ long term business objectives, maintaining excellent Service Management disciplines over multiple communication channels, including telephone and email communication, internet Self-Service, and social media, is paramount.
Sunrise Service Management software is designed for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.
Sunrise Service Management helps make this a reality. It is fully equipped with everything you need to manage your business growth, service delivery and ongoing support services. Sunrise Service Management is a single platform providing a complete view of all customer interactions, enabling you to offer exceptional customer service through effective and efficient operational performance
Customer Success Stories
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."
What’s Included?
Sunrise Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively, creating a platform for growth and profitability.
Service Desk
Business Management
Reporting & Analytics
Sunrise Service Management includes powerful reporting options that will provide the right information when and how you need it.
Operations & Service Delivery
Contract & Supplier Management
Resource Planning
Download our MSP Brochure
There’s constant pressure on Service Providers to supply innovative new services and to grow business activities, customers and revenues. Discover how Sunrise can support your Service Desk, service delivery and ongoing business operations.