Our customers

We have a wide range of customers using Sunrise for a variety of different purposes, from ITSM to HR and MSP Service Desks: here are just a few of them. 

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Farrer

Redrow

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Testimonials

We are proud to have the opportunity to work with such a wide variety of organisations from public and commercial sectors; here is how some of our customers feel about working with us.


  • Daniel Whitehouse

    Service Delivery Manager, Callstream

    Sunrise has enabled us to create an agile, high performance Customer Service Desk that lies at the very heart of our business  


  • Paul Rogers

    Professional Service Director

    Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business.


  • Nicki Burton

    Director of Technology & Corporate Programmes,

    The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking.


  • Sue Keating

    Service Performance Lead

    For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs


  • Paul Lovegrove

    IT service delivery manager

    "It’s two-fold, the reporting is excellent and the ease in the software makes a big difference. Ultimately it works for our customer as we can provide them with a more timely service."


  • David Gordon

    Head of IT Service Operations

    As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value.


  • Jenny Collins

    Service Desk Manager

    The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered.


  • Steve Garbett

    Support Manager

    Sunrise offered us an out-of-the-box solution with no hidden extras, even the Self-Service element came as part of the package. What is more, it is highly configurable, giving us the flexibility to adapt it ourselves, as our requirements evolve.


  • Simon Rees

    ICT Customer Support Manager

    Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.


  • Ian Butcher

    IT Operations Manager

    With Sunrise, we can quickly develop and adapt the system to deliver what we need right there, right then


  • John Griffith

    Application Support

    Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.


  • Alice Trethewey

    Service Improvement Manager

    We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers.

Case Studies

Read more of our customers’ experiences of Sunrise, please take a moment to look at their case studies below:

Next Steps…

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