We have a wide range of customers using Sunrise for a variety of different purposes, from ITSM to HR and MSP Service Desks: here are just a few of them from public sector, not-for-profit and commerce.
We are proud to have the opportunity to work with such a wide variety of organisations from public and commercial sectors; here is how some of our customers feel about working with us.
Head of IT Service Operations
As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value.
Sunrise offered us an out-of-the-box solution with no hidden extras, even the Self-Service element came as part of the package. What is more, it is highly configurable, giving us the flexibility to adapt it ourselves, as our requirements evolve.
Head of Service Operations
Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world.
Director of Technology & Corporate Programmes,
The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking.
Service Delivery Manager, Callstream
Sunrise has enabled us to create an agile, high performance Customer Service Desk that lies at the very heart of our business
Service Management Consultant
It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'
IT Operations Manager
With Sunrise, we can quickly develop and adapt the system to deliver what we need right there, right then
Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.
, Information Governance & IT Services Manager
We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area.
ICT Customer Support Manager
Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.
IT service delivery manager
"It’s two-fold, the reporting is excellent and the ease in the software makes a big difference. Ultimately it works for our customer as we can provide them with a more timely service."
Service Improvement Manager
We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers.
Service Desk Manager
The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered.
Service Performance Lead
For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs
IT Support Manager
The key to our success has been knowing what we wanted to achieve – and Sunrise has responded to our needs admirably, providing us with a practical and adaptable SaaS based platform to deliver on our plans, fast, now and in the future.
Read more of our customers’ experiences of Sunrise, please take a moment to look at their case studies:
Case Study: Channel Island COOP Society
Case Study: CSE Global UK / Servelec
Case Study: ANS Group
Case Study: Tamworth Borough Council
Case Study: Aquila Heywood
Case Study: Sheffield International Venues Ltd
Case Study: Boyes Turner
Case Study: Vision Health / INPS
Case Study: Trowers and Hamlins
Case Study: Tendring District Council
Case Study: Warrington Borough Council
Case Study: University of Gloucestershire
Case Study: Callstream
Case Study: Curo
Case Study: Castleton
Case Study: Utilita
Case Study: Borough of Poole
Case Study: Pennine Care
Case Study: Informatics Merseyside
Case Study: Plymouth University
Case Study: Radian
Case Study: WM Housing
Case Study: Farrer & Co
Case Study: Newham Partnership Working
Case Study: Ginsters