Service Management for Service Providers

Key challenges for IT Service Providers…

There is constant pressure on Managed Service Providers to supply innovative new services and to grow business activities, customers and revenues. Needing to provide an excellent service, maintaining a tight grip on costs, while remaining continually competitive within their chosen market is vital, and quality of customer support is seen as a key competitive differentiator.

MSP help desk software is built to keep track of your contractual commitments across numerous customers, covering a myriad of supplied products and services. When each customer has their own complex hierarchy of service level targets to meet and report on, it's easy otherwise to become lost in identifying who and what to support. Without this clarity your quality of service can suffer and support costs can inevitably increase.

With quality of service critical for IT Service Providers to safeguard their customers' long term business objectives, maintaining excellent Service Management disciplines over multiple communication channels, including telephone and email communication, internet Self-Service, and social media, is paramount.

Sunrise Service Management software is designed for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.

Sunrise Service Management helps make this a reality. It is fully equipped with everything you need to manage your business growth, service delivery and ongoing support services. Sunrise Service Management is a single platform providing a complete view of all customer interactions, enabling you to offer exceptional customer service through effective and efficient operational performance.

Some of our customers

What is included?

Sunrise Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively, creating a platform for growth and profitability.

Service_DeskService Desk

From Incident Management to Self-Service, our Service Desk modules are designed to keep your Service Desk efficient and your customer satisfaction levels high.

IT_Business_ManagementBusiness Management

Every department contributes to the effective operation of a Service Provider business – from identifying sales opportunities, managing risk, demonstrating effective compliance, and ultimately invoicing happy customers.

Reporting_AnalyticsReporting & Analytics

Sunrise Service Management includes powerful reporting options that will provide the right information when and how you need it.

Operations_and_Service_DeliveryOperations & Service Delivery

Providing exceptional Service Delivery and Project services to customer expectations is how a Service Provider business is judged. Sunrise Service Management provides the tools to get it right.

Contract_and_SupplierContract & Supplier Management

Service Providers must manage multiple contracts with customers and suppliers, sometimes with many variables, complexities and client specific terms. Managing all of this can be a major challenge and failure means a valuable contract can be at risk. Sunrise Service Management provides the control and visibility required.

Resource Planning

View, assign, schedule and change events on your service team’s calendar.


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Next steps…

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