Service Management for Service Providers
Key challenges for IT Service Providers…
There is constant pressure on Managed Service Providers to supply innovative new services and to grow business activities, customers and revenues. Needing to provide an excellent service, maintaining a tight grip on costs, while remaining continually competitive within their chosen market is vital, and quality of customer support is seen as a key competitive differentiator.
MSP help desk software is built to keep track of your contractual commitments across numerous customers, covering a myriad of supplied products and services. When each customer has their own complex hierarchy of service level targets to meet and report on, it's easy otherwise to become lost in identifying who and what to support. Without this clarity your quality of service can suffer and support costs can inevitably increase.
With quality of service critical for IT Service Providers to safeguard their customers' long term business objectives, maintaining excellent Service Management disciplines over multiple communication channels, including telephone and email communication, internet Self-Service, and social media, is paramount.
Sunrise Service Management software is designed for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.
Sunrise Service Management helps make this a reality. It is fully equipped with everything you need to manage your business growth, service delivery and ongoing support services. Sunrise Service Management is a single platform providing a complete view of all customer interactions, enabling you to offer exceptional customer service through effective and efficient operational performance.
Some of our customers
What is included?
Sunrise Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively, creating a platform for growth and profitability.
Service Providers must manage multiple contracts with customers and suppliers, sometimes with many variables, complexities and client specific terms. Managing all of this can be a major challenge and failure means a valuable contract can be at risk. Sunrise Service Management provides the control and visibility required.
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