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The COVID pandemic starkly exposed ITSM practitioners and IT services teams to an unprecedented acceleration in technology requirements, man...
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3min
23/09/2021
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ITSM tools provide the means to deliver the processes and activities that help organisations manage ...
Reading Time:
1min
13/08/2021
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A ticketing system is the most basic software solution available for the IT helpdesk, to assist the ...
Reading Time:
1min
10/08/2021
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Help desk software is used to assist the IT support team to log requests for help, track and communi...
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1min
6/08/2021
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A service desk tool is an IT management software application which helps the IT team to better manag...
Reading Time:
1min
3/08/2021
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In 2020, life merged with the workplace, technology no longer respected boundaries and new requireme...
Reading Time:
2min
20/01/2021
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High on any IT service manager’s to-do list, ITSM reporting just has to be done, and frequently. SLA...
Reading Time:
2min
14/01/2021
