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Improving customer transactional experience and process efficiency are the big IT priorities in 2015, with 94% of organisations expecting te...
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3/03/2015
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Service Desks can counter the threat of “DIY” online support options by offering a faster, more effe...
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2/03/2015
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Delivering a positive customer experience is becoming the most effective way to prove the value of t...
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17/02/2015
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Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier ...
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2min
3/02/2015
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With so many benefits not only to the customer, but also to your Support Team, the question should r...
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2min
26/01/2015
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Friday Introducing – Alex … This week we are pleased to introduce you to Alex Weston, Quality Assura...
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23/01/2015
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This week we are pleased to introduce you to Dean Coleman, Head of Service Delivery. Prior to joinin...
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1min
16/01/2015
