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Welcome to a new series of blogs that I am delighted to be delivering for Sunrise. The focus of these blogs will be around the value of IT S...
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4min
24/06/2015
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Service Desks can counter the threat of “DIY” online support options by offering a faster, more effe...
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1min
2/03/2015
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Delivering a positive customer experience is becoming the most effective way to prove the value of t...
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1min
17/02/2015
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Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier ...
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2min
3/02/2015
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With so many benefits not only to the customer, but also to your Support Team, the question should r...
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2min
26/01/2015
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In an occasional series of musings, Technical Operations Director, Charlie Pusey shares hints and ti...
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2min
16/09/2014
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Here at Sunrise we like to practice what we preach! We’ve been using gamification on our Service Des...
Reading Time:
2min
12/08/2014
